Lexmark MS826 - Restoring the Printer Configuration after Replacing the Controller Board

To replace a component and to test whether the problem is resolved:
1 Replace the aected component.
Warning—Potential Damage: Do not perform a Power‑On Reset (POR) until the problem is resolved. If a
POR is performed at this point, then the replacement part can no longer be used in another printer and
must be returned to the manufacturer.
2 Enter the Diagnostics Menu. The Diagnostics Menu allows you to temporarily use the replacement part.
Warning—Potential Damage: Some printers will perform a POR automatically if the Diagnostics Menu is
not opened within
five
seconds. If a POR is performed at this point, then the replacement part can no
longer be used in another printer and must be returned to the manufacturer.
3 Use the Diagnostics Menu to test the replacement part. Do a feed test to check if the problem is resolved.
• If the problem is not resolved—Turn o the printer, and then reinstall the old part.
• If the problem is resolved—Perform a POR.
Restoring the printer configuration after replacing the controller board
Restore the printer to its correct configuration to complete the replacement service. Use the Service Restore
Tool to download the software bundle, and then flash the printer settings and embedded solutions.
Note: The software bundle contains the latest version of the
firmware,
applications, and software licenses
from the Lexmark Virtual Solutions Center (VSC). The printer
firmware
may be at a
dierent
level from what
was used before replacing the controller board.
Using the Service Restore Tool
1
Go to https://cdp.lexmark.com/service-restore-tool/ to access the tool.
2 Log in using your Lexmark or partner login.
If your login fails, then contact your next level of support.
3 Enter the printer serial number, and then submit the information.
Note: Make sure that the serial number that appears on the
verification
screen is correct.
4064
Parts removal
395