Action Yes No
Step 1
a Remove the toner cartridge.
b Inside the printer on the left side, check if the roller (A) is
missing.
Note: A dislodged or missing roller may cause a grinding
noise when the printer is operating.
Is the roller missing?
Go to step 2. Go to step 3.
Step 2
a Find the missing roller at the following locations:
• Check inside the printer.
• Remove, and then check the toner cartridge drive.
b Reinstall the roller (if found) or replace the toner cartridge drive.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the fuser for damage and life expiration.
Is the fuser damaged or has it reached end of life?
Go to step 4. Go to step 5.
Step 4
Replace the fuser. See
“Fuser removal” on page 452.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Remove obstructions from the fuser.
Does the problem remain?
Go to step 6. The problem is
solved.
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Diagnostics and troubleshooting
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