TROUBLESHOOTING PAGE 33
Problem: Possible Cause: Remedy:
Smoke Spills From
Door When
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¥ Door was opened before the air
control was pushed in
Push the air control all the way in a few seconds before
opening the door.
¥ Door was opened too quick
Door should be opened a crack to allow air to enter
before opening all the way (see "How to Reload your
Appliance" on page 22).
¥ Draft is not adequate
Your installer or dealer can give you more information
on draft. The most common causes of low draft are a
short, offset, or small chimney, an external down draft
due to wind, an extremely air-tight home with exhaust
fans, or a thermal down draft due to appliance placement.
Kindling Does Not
Start
¥ Cold air block in chimney
A cold air block keeps the appliance from establishing a
draft. First ignite a piece of newspaper in the appliance
before starting the kindling.
¥ Kindling is wet or too large to
light
Kindling must ignite quickly to be effective. Wet or
large kindling will make starting very difficult.
Appliance Does Not
Put Off Much
Heat
¥ Wood is wet, unseasoned, or
green
Wet wood will give off much less heat than dry, seasoned
wood (see "A Word about Wood" on page 25).
¥ Appliance requires time to
warm up
The appliance will not give off heat until it has been
burning on high for at least one half hour (see "Learning
to Burn your Appliance" on page 22).
¥ Inserts take longer to give off
heat
Because inserts are surrounded, the heat coming off of
them will take longer to reach the room.
Appliance Does Not
Burn Overnight
¥ Wood is fast burning
Lighter, faster burning woods (e.g. alder, pine) are less
suited for overnight burns (see "A Word about Wood" on
page 25).
¥ Wood is in small pieces
Wood should be large to facilitate a slower burn (see
"How to Achieve an Overnight Burn" on page 23).
¥ Check for coals - there may be
some there
Even a small amount of coals are enough to start a new
fire if kindling is placed on top.
Appliance Does Not
Burn Fast On
High
¥ Draft is low
Your installer or dealer can give you more information
on draft. The most common causes of low draft are a
short, offset, or small chimney, an external down draft
due to wind, an extremely air-tight home with exhaust
fans, or a thermal down draft due to appliance placement.
¥ Wood is wet
Wet wood will give off much less heat than dry, seasoned
wood (see "A Word about Wood" on page 25).
¥ Appliance is cool
New high-tech. appliances have a lag time between
adjusting the air control and the fire speeding up.
Blower Does Not
Turn On
¥ Appliance is not hot enough yet
Appliance must be up to temperature for the blower to
turn on if it is turned to "AUTO" (see "Blower
Operation" on page 24).
¥ Blower is not plugged in or
circuit is off
Check the outlet that the blower is plugged into with a
lamp to see if it has power.
Smoke Is Dirty
From Chimney
¥ When reloading or starting,
smoke is higher than normal
The fire is evaporating the water from the wood, giving
off more visible smoke.
¥ Wood is wet
Wet wood will give off much more smoke than dry,
seasoned wood (see "A Word about Wood" on page 25).
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