Lynxspring JENEsys Edge 534 User Manual

www.lynxspring.com
JENEsys
®
Edge™ 534
USER GUIDE
1210 NE Windsor Drive
Lee’s Summit, MO 64086
sales@lynxspring.com
1 (877) 649-5969
© 2019 Lynxspring, Inc.
All Rights Reserved
Revised 2/1/2019
JENE-EG534-V2
Page 31 of 31
JENEsys Edge 534 Troubleshooting
The below information is meant to provide some basic troubleshooting before needing to calling for support.
Platform Connection Issues
 Make sure the JENEsys Edge 534 is fully up and running. The power LED should illuminate and the
heartbeat LED should be flashing.
 Make sure the Ethernet cable is connected firmly to the Ethernet port on the JENEsys Edge 534. The
LEDs on the Ethernet port will indicate if the JENEsys Edge 534 is connected to the network.
 You can also view the Activity LEDs (Tx, Rx), which will indicate the JENEsys Edge 534 is transmitting
and receiving on the network.
 If you are connected directly from your computer to the JENEsys Edge 534, ensure your computer’s
network settings are set so that your computer’s IP address is anything other than the device.
 If you are connecting the JENEsys Edge 534 through a network make sure your computer’s network
setting is set to DHCP.
 Close and re-open the browser to make sure that the browser does not cache the previous page.
Onyxx Network Issues
 Slow or no communication
Adding a 120 ohm resistor to the onyxxNetwork connector may fix this. Adding a resistor will not
harm anything. It will either fix the communication, or the issue is related to something else.
Primary Ethernet Port Doesn’t work
Ensure all wiring is connected before powering the device. This includes the Ethernet cable. A power cycle
should correct this.
Communication is slow for BACnet
Ensure you have a 180 ohm resistor on the RS-485 connector.
© 2019 Lynxspring, Inc. All Rights Reserved.
NOTICE: All information contained herein is, and remains the property of Lynxspring, Incorporated.
The intellectual and technical concepts contained herein are proprietary to Lynxspring, Incorporated and may be covered by U.S. and Foreign Patents, patents in
process, and are protected by trade secret or copyright law. Dissemination of this information or reproduction of this material is strictly forbidden unless prior written
permission is obtained from Lynxspring Incorporated.
Lynxspring
®
, JENEsys
®
, Onyxx
®
and Helixx
®
are registered trademarks of Lynxspring, Inc.
JENEsys Edge
™
is a trademark of Lynxspring, Inc.
Niagara Framework
®
is a registered trademark of Tridium, Inc.
The information and/or specifications published here are current as of the date of publication of this document. Lynxspring, Inc. reserves the right to change or modify
specifications without prior notice. The latest product specifications can be found by contacting our corporate headquarters in Lee’s Summit, Missouri. Products or features
contained herein are covered by one or more United States or foreign patents. Other brand and product names are trademarks or registered trademarks of their
respective holders. This document may be copied by parties who are authorized to distribute Lynxspring products in connection with distribution of those products,
subject to the contracts that authorize such distribution. It may not otherwise, in whole or in part, be copied, photocopied, reproduced, translated, or reduced to any
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Lynxspring JENEsys Edge 534 Specifications

General

Brand	Lynxspring
Model	JENEsys Edge 534
Category	Controller
Language	English