Matrix WellMate - Troubleshooting

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G. Troubleshooting
Note: If you do not fi nd the answer to your question in the
following table, contact your equipment provider. See page
65 for details on contact information.
Table 7. WellMate Troubleshooting: Issues and Solutions
Error Issue Solution
E001 Stage doesn’t move OR
doesn’t home.
Press STOP to cancel the alarm.
Press RESET to return to
operation status.
E002 (384-well plates) Stage
doesn’t return after reaching
end position OR limit sensor
remains on after stage
returns to start position.
Press STOP to cancel the alarm.
Press RESET to return to
operation status.
E003 Plate type changes during
dispense operation.
Plate selector arm was likely
bumped into the wrong position.
Press STOP to cancel the alarm.
Check the plate type setting and
reset it if necessary.
Press RESET to return to
operation status.
E004 Stage does not move to
underneath the Pump while
pump mechanism was
activating. Error also occurs
if home sensor or stage
motor is not working.
Fix the stage to move underneath
the pump while operating
OR adjust the home sensor
E006 Cover on pump mechanism
was opened while adjusting
x-axis stage position.
Do not open the pump cover
while adjusting x-axis stage
position.
E099 At fi rst, “o” (open) command
was not transmitted.
There is no effective
command e.g.”K” The wrong
format for command.
The data of command is out
of limit.
Check the connecting cable
between the units and PC.
Use the correct command.
Use the correct format for
command.
Troubleshooting