METER ZL6 - 6.2 Troubleshooting

50
SERVICE
Table 3 Troubleshooting the ZL6 (continued)
Problem Possible Solutions
Sensor data shows No
response from sensor in
the Scan window
or
Downloaded data shows
#N/A
The raw data measured by the logger is out of expected range for the
sensor. This could be caused by an unplugged or broken sensor.
Ensure the sensor stereo plug is fully inserted into the logger
sensorport.
Ensure the sensor type shown in the Scan window matches the sensor
connected to the logger.
Switch the sensor to a known working port and scan again. If the sensor
shows data, the port may be damaged. If the No response fromsensor
message is still presenting, the sensor could be unplugged or broken.
If the problem persists, contact Customer Support.
Red ERROR light and/
or green OK light are
alwayson
Check logger batteries.
Press the TEST button to reset the ZL6.
If the problem persists, contact Customer Support.
Red ERROR light is on
after pressing the TEST
button
See Section3.2.3 for information on the TEST button results and how to
further troubleshoot.
Cellular uploads stopped
working
Press the TEST button to reset the ZL6.
Run the Cellular Communication Test in ZENTRA Utility to determine if
there is a communication error.
Check the List Cellular Carriers function in ZENTRA Utility to confirm
there are cellular carriers operating in the area.
If the problem persists, contact Customer Support.
Logger does not seem
to be working correctly
orreliably
Press the TEST button on the logger to reset the ZL6.
Check logger batteries. Replace alkaline batteries if close to 0%.
Recharge NiMH batteries if close to 0%.
Check for corrosion or water damage. Check that the seals and gaskets
are intact.
If the problem persists, contact Customer Support.