Problem solving guide
80
General problems with the washing machine
Problem Possible cause and remedy
The machine shakes
during the spin cycle.
The machine feet are not level.
Level the machine and adjust the feet correctly.
The laundry has not
been spun properly and
the laundry is still wet.
The machine detected an imbalance during the final
spin and reduced the spin speed automatically.
Include both large and small items in the load as
this will give better distribution.
The pump makes
strange noises.
This is not a fault.
These slurping noises occur at the end of the pump
sequence as a normal part of operation.
Large amounts of
detergent residue
remain in the detergent
dispenser drawer.
The water pressure is too low.
Clean the filter in the water inlet.
It may be useful to select the Water plus Extra
option.
Powder detergent used with water softeners can
become sticky.
Clean the detergent dispenser drawer and in future
add washing powder and then add the water
softener.
Fabric softener is not
completely dispensed
or too much water
remains in the
compartment.
The siphon tube is not correctly positioned, or is
clogged up.
Clean the siphon (see "Cleaning and care -
Cleaning the detergent dispenser drawer").
The display is in a
different language.
A different language has been selected in "Settings /
Language ".
Set the language you want. The flag symbol will
guide you.
Noises can be heard
while steam is being
generated.
This is not a fault.
These noises occur when steam is being generated
and when steam is being injected into the drum.
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