Chapter 6 Troubleshooting
Introduction
Table 6-1 on page 6-1 provides troubleshooting information.
Troubleshooting
Table 6-1
Troubleshooting 
Problem Possible Causes Possible Solutions
Mobile computer does not turn on. Lithium-ion battery not 
charged.
Charge or replace the lithium-ion battery.
Lithium-ion battery not 
installed properly.
Ensure battery is installed properly. Refer to the 
MC3000 Mobile Computer Integrator Guide.
System crash. Perform a warm boot. If the RFID reader still does 
not turn on, perform a cold boot. Refer to the 
MC3000 Mobile Computer Integrator Guide.
Rechargeable lithium-ion battery 
did not charge.
Battery failed.  Replace battery. If the mobile computer still does 
not operate, try a warm boot, then a cold boot. 
Refer to the MC3000 Mobile Computer Integrator 
Guide.
Mobile computer removed 
from cradle while battery 
was charging. 
Insert mobile computer in cradle and begin 
charging. The lithium-ion battery requires less than 
four hours to recharge fully.
Mobile computer turns off without 
proper warning messages during 
heavy use.
Due to component 
tolerances, this can occur 
when using battery part 
number 55-060112-xx.
Use battery 55-002152-xx (p/n 82-127909-xx).
No sound. Volume setting is low or 
turned off.
Increase the volume setting.