Motorola Moto G - Virgin Mobile Account Information and Help

Motorola Moto G

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Solution1:ChecktoseeifthephoneisinAirplanemode.

1. AtthetopofthescreendragthestatusbardownwithtwofingerstoseeQuickSettings.

2.

IftheAirplanemodeison ,tapittoturnitoff .

Solution2:Ifthesignalstrengthiconshowsaweakconnection,youmaybeoutofaservicearea

orinalocationsuchasashoppingmallthatdegradesthesignal.

n Waituntilyoumovetoanotherlocationandtryyourcallagain.

Note:IfyouareconnectedtoaWi-Fisignal,youcanuseWi-Fitocommunicatebytextingoremail.

UsecarewhenconnectingtoWi-Fifromsourcesoutsideyourhome.

Solution3:Isdatacommunicationdisabled?Tocheckthatdatacommunicationisenabled:

1. AtthetopofthescreendragthestatusbardownwithtwofingerstoseeQuickSettings.

2.

TapNetwork (networkicon).

Note:Thenetworkicononlyshowssignalstrength.ItdoesnottellyouiftheCellulardataswitchison

oroff.

3. IftheCellular dataswitchisoff,tapittoturniton.

Note:Ifyousetadatalimittokeepwithinyourusageplan,yourphoneturnsoffCellulardatasoyou

avoidoverages.Youcanignoreyoursettingbutyoumaybebilledadditionalcharges.

Issue:Batterylevelgoesdowntooquickly.

Note:Avoidcallswherethesignalisweakasthisusesalotofyourbatterypower.

Solution:UsetheBatterysaversettingstomakeyourbatterylastlonger.Also,formanytipsand

trickstoavoidbatterypowerloss,seeBatterySettingsortapApps >Help .

Formoreinformationortoseethelatestinproductsandservices,visitusonlineat

virginmobileusa.com.

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plan,andgettinghelp.

FormoreinformationaboutyourVirginMobileaccount,aswellasotherVirginMobileservices,visit

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