3. Troubleshoot your apps:
a. Check for app updates.
b. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
If your problem doesn't go away in safe mode, restart your phone and continue to the next section.
4. Reset to factory settings:
To remove any processes on your phone that may be causing the issue, you can reset your phone to
factory settings.
A factory data reset will remove all data from your phone.
5. If you have a Windows PC, download to your PC and try reinstalling the phone's system software.
Screen is frozen or won't respond
Tip: If your screen goes black when the phone rings so you can't answer the call, clear data for the
Phone app.
If your phone freezes, stops responding or is stuck on a blank or white screen, try the following:
1. Restart your phone. Hold down the Power button for about 30 seconds.
2. If this doesn't work, charge your phone for at least 5 minutes. Then, while connected to the charger,
restart by holding down the power button for 30 seconds.
If your phone freezes again, check for a larger issue:
1. Restart your phone to unfreeze it.
2. Check if a software update is available for your phone.
3. Check available storage and clear space if needed.
You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary
files and clear cached data.
4. Check for app updates.
If you can't unfreeze the phone, reset your phone to factory settings to remove any processes that may be
causing the issue.
A factory data reset will remove all data from your phone.
Screen displays wrong colours
Everything is greyscale, black and white
Go to Settings > Digital Wellbeing & parental controls > Bedtime mode > Off.
Everything is negative, reversed colours
Go to Settings > Accessibility > Colour inversion and turn it off .
Fix issues : Hardware issues
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