2. Make sure your Internet connection works.
For sync to work, you need an Internet connection. To test if your connection is working, open a
browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to mobile data.
3. Check if you have account issues.
For sync to work, you must be able to sign in to your Google account. Make sure that you can sign in to
your account in other ways and on another device. For example, try checking your Gmail with your
computer's browser.
•
If you can sign in, the issue is with your phone. Move on to the next solution.
•
If you can't sign in, your account may have an issue.
4. Check if a software update is available for your phone.
Advanced troubleshooting
After each troubleshooting step, try manually syncing to test if sync works.
1. Remove and re-add your account.
2. Clear the cache and data for the Contacts app.
a. If you've saved any contacts since you last synced, back them up. Open the Contacts app, then
touch > . Then export to a VCF file and email the file to yourself.
b. Clear the cache and data for the Contacts app.
c.
Download the VCF file that you emailed to yourself, then import those contacts (Contacts app >
> ).
Fix issues : Account and sign-in issues 199
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