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Error Messages and Troubleshooting
TROUBLESHOOTING SITUATION #1
Meter does not enter test mode after inserting a BGStar® Test Strip.
[1] CAUSE: The meter batteries have insu cient power.
ACTION: The meter batteries must be replaced immediately. For
details about replacing your batteries, refer to Chapter 12. The
time and date information may be lost. If this happens, activate the
meter after installing the new battery and it will prompt you to set
the time and date. Correct time and date settings are needed to get
correct blood glucose averages. See Chapter 8 for instructions on
setting time and date after battery replacement.
[2] CAUSE: The batteries are installed incorrectly or there are no
batteries in the meter.
ACTION: Check that both batteries are installed correctly, with the
positive (+) sign facing up towards you.
[3] CAUSE: The test strip has been inserted upside down or wrong
end in, or incompletely inserted into the meter.
ACTION: Remove the test strip from the meter test strip port. Reinsert
the test strip with the black side up and the end of the test strip with
contact bars inserted into the meter test strip port. Ensure that the
test strip is fully inserted.
[4] CAUSE: Defective meter or defective test strips.
ACTION: Call Customer Service at 08000 35 25 25. The phone number
is also printed on your meter label. Have the meter serial number
(located on the back of the meter) and test strip LOT number (located
on the test strip vial) available.
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