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[5] CAUSE: Blood or foreign objects put into the meter test strip port.
ACTION: Call Customer Service at 08000 35 25 25. The phone
number is also printed on your meter label. Have the meter serial
number (located on the back of the meter) available.
TROUBLESHOOTING SITUATION #2
After applying the blood sample, the meter doesn’t begin the
Calculating Animation (1, 2, 3) and no test result is displayed.
[1] CAUSE: Defective test strip.
ACTION: Repeat the test with a new test strip. If the problem per-
sists, call Customer Service at 08000 35 25 25. The phone number
is also printed on your meter label. Have the test strip LOT number
(located on the test strip vial) available.
[2] CAUSE: Sample was applied after 2 minutes of inserting a test
strip.
ACTION: Repeat the test using a new test strip. Wait until the
ashing droplet appears on the meter display before you apply the
blood sample.
[3] CAUSE: Sample not applied to the tip of the test strip.
ACTION: Repeat the test using a new test strip.
[4] CAUSE: Defective meter.
ACTION: Call Customer Service at 08000 35 25 25. The phone
number is also printed on your meter label. Have the meter serial
number (located on the back of the meter) available.
Error Messages and Troubleshooting
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