Chapter 3: Service Level Troubleshooting
Diagnostics Overview
The 7199 Thermal Receipt Station Printer performs four types of diagnostic tests to help
troubleshoot problems and to change the printer configuration. Each of these is
described in detail in the sections that follow.
• Startup (Level 0) Diagnostics—the printer performs these tests during the startup
cycle. For more information, refer to Startup (Level 0) Diagnostics on the next page.
• Printer Configuration (Level 1)—allows configuration of the printer using a
Configuration Menu that is printed on a receipt. For more information, refer to
Printer Configuration (Level 1) on page39.
• Runtime (Level 2) Diagnostics—the printer checks the status during normal
operation. For more information, refer to Runtime (Level 2) Diagnostics on page91.
• Remote (Level 3) Diagnostics—the printer keeps track of counters during normal
operation.
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