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NCR RealPOS 7199 User Manual

NCR RealPOS 7199
224 pages
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User Guide
NCR RealPOS 7199 Thermal Receipt
Station Printer
Release 1.0
BCC5-0000-5172
Issue B

Table of Contents

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NCR RealPOS 7199 Specifications

General IconGeneral
ModelNCR RealPOS 7199
TypeThermal Receipt Printer
Print MethodDirect Thermal
Print Resolution203 dpi
ConnectivityWired
Paper Width80 mm
Paper Roll DiameterUp to 83mm
Power Supply24V DC
InterfacesRS-232, USB

Summary

Preface and Safety

Important User Information

Crucial safety and compliance information for product usage.

FCC Radio Frequency Interference Statement

Industry Canada Interference Statement

Troubleshooting Problems

General Description of the Printer

Printer Overview and Capabilities

High-performance thermal receipt printer features and placement options.

Printer Features and Options

Key General Features

Lists core functionalities like barcodes, paper handling, sensors, and code pages.

Thermal Print Head Details

Ordering Paper and Supplies

Cleaning and Maintenance

Cleaning the Thermal Print Head

Specific instructions for cleaning the print head.

Choosing a Printer Location

Connecting Printer Cables

Cable Connection Safety

Important safety precautions before connecting cables.

USB Cable Connection Details

RS-232 Cable Connection

Ethernet Cable Connection

Host Computer Setup for USB

Checking Host USB Support

Verifying USB support on the host PC using Device Manager.

Configuring Host for USB Operation

Steps to configure the host PC for USB printer connection.

Printer Interface Description

Using the Printer

Initial Printer Operation Steps

Guide to connecting power and initiating the printer's startup sequence.

Loading and Changing Receipt Paper

Loading the Receipt Paper Roll

Troubleshooting Common Printer Issues

Printer Not Printing or Red LED

Diagnosing and resolving issues when the printer is unresponsive or shows a red LED.

Slow Amber LED Blinking (Low Paper)

Addressing the slow amber LED indication for low paper status.

Fast Amber LED Blinking (Paper Out/Cover Open)

Overheating and Power Supply Issues

Addressing Light or Spotty Print Quality

Resolving Stuck Cutter Blade

Cutter Blade Jam Troubleshooting

Steps to clear jams and reset the cutter blade mechanism.

Serious Printer Problems

Contacting Authorized Service

Guidance on when to contact a service representative and for which issues.

Service Level Troubleshooting Guide

Overview of Diagnostic Tests

Introduction to the printer's diagnostic test categories.

Startup (Level 0) Diagnostics

Printer Configuration (Level 1) Diagnostics

Runtime (Level 2) Diagnostics

Configuring Printer Settings

Using the Configuration Menu

Guide to navigating and using the printer's configuration menu.

Software and Hardware Configuration Steps

Installing Printer Drivers

Windows POS Ready 7 Driver Installation

Step-by-step instructions for installing drivers on Windows POS Ready 7.

Windows 8 Driver Installation

Windows 10 Driver Installation

Verifying Driver Installation

Verification on Windows POS Ready 7

How to confirm successful driver installation in Device Manager.

Uninstalling Printer Drivers

Uninstalling Drivers on Windows POS Ready 7

Procedure to remove printer drivers using the Edgeport utility.

Serial Port Configuration

Communication Interface Modes

RS-232C Interface Settings

Configuration options for the RS-232C serial interface.

USB Interface Settings

Ethernet Interface Configuration

Hardware Options Configuration

Power Supply Configuration

Power Management Settings

Code Page Settings

Runtime Diagnostics and LED Error Patterns

Runtime Diagnostic Conditions

Conditions that trigger automatic printer shutdown during runtime.

Hardware and Board Information

Communication Management

Sending Commands to the Printer

Serial and Ethernet Interface Details

Network Communication Protocols

Printer Connector Information

Printer Command Reference

Printer Firmware Updates

Flash Utility Guide

Information on using flash utilities to update firmware and fonts.

Windows Command Line Firmware Utility

Network Configuration Settings

Accessing Network Configuration Page

How to access the printer's web interface for network settings.

Network Configuration Interface Display

Ethernet Configuration Parameters

TCP/IP Configuration Details

IP Address and Subnet Mask Settings

Configuration of IP address, subnet mask, and gateway.

SNMP Configuration Settings

Printer Specifications

Printing Specifications Details

Technical details on print head, character cell, size, pitch, and modes.

Power Requirements and Modes

Physical and Environmental Specifications

Firmware Management Procedures

Re-flashing Printer Firmware Guide

Instructions for updating printer firmware using flash utilities.

Print Characteristics

Thai Language Support

Arabic Language Support

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