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NCR 7197 User Manual

NCR 7197
280 pages
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NCR 7197 Thermal Receipt
Printer
Release 1.0
Owner's Manual
B005-000-1409
Revision C
November, 2002

Table of Contents

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NCR 7197 Specifications

General IconGeneral
Paper Width80 mm
ConnectivitySerial
Print TechnologyThermal
InterfaceRS-232
Resolution203 x 203 dpi

Summary

Important Information to the User

Power Supply

Specifies requirements for power supply compliance with safety and marking standards.

Interface Cable

Details requirements for interface cables to ensure FCC and CE mark certification.

Power Cord

Outlines requirements for the power cord, including country-specific certifications.

Federal Communications Commission (FCC) Radio Frequency Interference Statement

Communication Cables

Specifies the use of shielded communication cables to ensure compliance with FCC Class A limits.

Quick Reference

Setting Up the Printer

Basic requirements for unpacking, installation, connecting, and running a print test.

Troubleshooting

Provides information on correcting common problems encountered with the printer.

Chapter 1: About the 7197 Printer

Features and Options

Lists the various features and optional accessories available for the 7197 printer.

Thermal Print Head

Describes the thermal print head, its operation, and basic maintenance.

Ordering Paper and Supplies

Ordering Thermal Receipt Paper

Details specifications, grades, and ordering information for NCR qualified thermal receipt paper.

Cleaning the Printer

Cleaning the Thermal Print Head

Provides specific instructions and cautions for cleaning the printer's thermal print head.

Chapter 2: Setting Up and Using the Printer

What Is in the Box?

Lists the items that are included in the printer's shipping box.

Removing the Packing Material

Step-by-step instructions for safely removing the printer from its packing materials.

Choosing a Location

Guidance on selecting an appropriate and spacious location for printer installation.

Wall mounted

Instructions for mounting the printer vertically on a wall using keyhole slots.

Setting Switches

Explains the function and use of the DIP switches located on the back of the printer.

Connecting the Cables

Detailed steps and cautions for connecting power, communication, and cash drawer cables.

Checking for USB Support on the Host Computer

Verifies if the host computer has the necessary hardware and software for USB operation.

Configuring the Printer

Explains how to configure printer settings using the Configuration Menu via DIP switches.

Checking the Installation

Steps to verify that printer device drivers have been installed correctly.

Using the Printer

Basic steps for powering on, self-testing, and preparing the printer for operation.

Loading and Changing the Receipt Paper

Instructions for paper loading and replacement, including removing and loading rolls.

Chapter 3: Solving Problems

Green LED Does Not Come On/Printer Will Not Print

Troubleshooting steps for when the printer fails to power on or print.

Receipt Printing is Light or Spotty

Guidance on addressing issues related to poor print quality, such as light or spotty output.

Contacting a Service Representative

Instructions on when and how to contact an NCR-authorized service organization for assistance.

Chapter 4: Diagnostics

Level 0 Diagnostics (Startup)

Describes the automatic diagnostic tests performed by the printer when it is powered on.

Level 1 Diagnostics (Printer Configuration)

Details how to use the Configuration Menu to adjust printer settings and run tests.

Configuring the Printer

Step-by-step instructions on accessing and using the printer's Configuration Menu.

Level 2 Diagnostics

Describes diagnostic tests conducted during normal printer operation and their outcomes.

Level 3 Diagnostics

Details the diagnostics that track printer usage tallies and print them during receipt tests.

Chapter 5: Communication

Communication Overview

General explanation of the requirements for successful printer-host communication.

Sending Commands

Methods for sending commands to the printer from a host computer using DOS and BASIC.

RS-232C Interface

Details the RS-232C interface, including protocol options like XON/XOFF and DTR/DSR.

Chapter 6: Commands

Command Conventions

Explains the structure, formats, and syntax used for printer commands.

List of Commands and Location

An indexed list of commands, organized by function, with page references for details.

By Command Code

Lists all available printer commands by their hexadecimal code for easy reference.

Printer Function Commands

Detailed descriptions of commands controlling basic printer operations like resetting and cutting.

Horizontal Positioning Commands

Commands used to control the horizontal placement of characters and graphics on the printout.

Graphics Commands

Commands related to printing graphical elements, including raster graphics and logos.

Status Commands

Commands used to query and retrieve the current status of the printer and its components.

Flash Download Commands

Commands used for loading or updating firmware onto the printer's flash memory.

Command Descriptions

Chapter 7: Reflashing the Printer Firmware

Flash Utility Information

Information about the available utilities for flashing printer firmware across different operating systems.

File Configurations

Describes the different types of firmware files, such as boot, main, and font files.

Printer Languages Cross Reference

DOS Flash Utility

Windows Command Line Firmware Update Utility

Using TseFlash.exe Utility

Appendix A: Specifications

Printing Specifications

Detailed technical data related to the printer's printing capabilities and performance.

Power Requirements

Specifies the voltage and current requirements for the printer's power supply.

Duty Cycle Restrictions (Printing Solid Blocks)

Outlines restrictions on continuous printing to prevent thermal print head overheating and potential damage.

Appendix B: Print Characteristics

Character Size

Shows dot patterns and dimensions for characters printed at standard and compressed pitches.

Print Zones

Defines the printable area on the receipt for both 80mm and 58mm paper widths.

Character Sets

Lists the available character sets supported by the printer, including various code pages.

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