Chapter 3: Solving Problems 7197 Owner’s Guide
DFebruary 2002
42
Other Serious Problems
The following problems all need to be corrected by a qualified service representative. See
the next section, “Contacting a Service Representative.”
• Printer will not cycle or stop when required
• Illegible characters
• Paper will not feed
• Knife will not cycle or cut
• Printer will not communicate with Host
Contacting a Service Representative
For serious problems, such as the printer not printing, not communicating with the host
computer, or not turning on, contact your NCR-authorized service organization to arrange
for a service call. In addition to the service guide listed below, other service-related
materials may be available. Contact your NCR-authorized service representative to obtain
the service guide.
• 7197 Thermal Receipt Printer: Service Manual (B005-000-1410)
(includes the Troubleshooting Guide and the Preventative Maintenance Guide)
• 7197 Thermal Receipt Printer: Parts Identification Manual (B005-000-1411)
• 7197 Thermal Receipt Printer: Owners Manual (B005-000-1409)
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