3-42 Service Level Troubleshooting
Software or hardware configuration
To configure the software or hardware, follow these steps:
1. Open the Top Cover/Printer Door, and then check if the printer has paper.
2. Insert a paper roll if no paper is found.
3. Restart the printer while pressing the Paper Feed button.
The printer beeps, prints the current configuration, and then waits for you to make
a selection from the Main Menu on the printout.
4. Press or click the Paper Feed button based on the number of clicks associated to
your desired option as stated on the Main Menu, then hold the button down for at
least one second to validate.
The following is an example of configuring the printer for Emulation.
This option is to set Sync Mode, LPI, Carriage, Asian Mode, Code Page, Special Font,
Compress Pitch Font, 48 Character Mode, PDF417 Max Columns, Auto Reset mode,
Compatible Top Margin.
To enter into emulation mode, press the Paper Feed button twice as short click and do
long press until a beep sound is generated.
By following the above steps, the sub menu will appear as follows:
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