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Section 3: Features

Product Description 75

Call Forwarding, Fixed

Description

Fixed Call Forwarding is a type of forwarding that is permanently in force at an extension. Calls to

an extension with Fixed Call Forwarding enabled automatically reroute - without any user action.

Unlike normal Call Forwarding (which is turned on and off by extension users), Fixed Call For-

warding is set by the administrator in system programming. Fixed Call Forwarding complements

Voice Mail, for example. The administrator can program Fixed Call Forwarding to send a user’s

unanswered calls to their Voice Mail mailbox. Each individual user no longer has to manually set

this operation.

In system programming, the administrator can set the Fixed Call Forwarding destination and type

for each extension and virtual extension. The forwarding destination can be an on- or off-premise

extension or Voice Mail. The Fixed Call Forwarding types are:

● Fixed Call Forwarding with Both Ringing (Program 24-06 Option 1)

● Fixed Call Forwarding when Unanswered (Program 24-06 Option 2)

● Fixed Call Forwarding Immediate (Program 24-06 Option 3)

● Fixed Call Forwarding when Busy or Unanswered (Program 24-06 Option 4)

● Fixed Call Forwarding Off-Premise (Program 24-07)

Fixed Call Forwarding reroutes the following types of incoming calls:

● Ringing intercom calls from co-worker’s extensions

● Calls routed from the VRS or Voice Mail

● Direct Inward Lines

● DISA, DID and tie line calls to the forwarded extension

● Transferred calls

Fixed Call Forwarding Chaining

Fixed Call Forward Chaining allows Fixed Call Forwards to loop from one extension to the next.

For example, you could have the chain 301 ☞ 302 ☞ 303 ☞ 304 set up for Fixed Call Forwarding

when Busy. If extension 301 is busy, calls to 301 route to 302. If 302 is also busy, the calls route to

303 and so on. Chaining allows you to set up very basic hunting between co-workers.

Keep the following in mind when setting up Fixed Call Forwarding Chaining:

● If Fixed Call Forwarding Chaining forms a complete Call Forwarding loop (i.e., 301 ☞ 302

☞ 303 ☞ 301), the system rings the last extension in the chain (303). It does not complete the

loop.

● If Fixed Call Forwarding Chaining Þnds an extension with user-implemented Call Forwarding

in the middle of a chain, it rings that extension. It does not continue routing to the other exten-

sions in the chain.

Aspire S Aspire M/L/XL

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