Section 3: Features
124 Product Description
InDepth Lite, inDepth and inDepth+
Description
The inDepth and inDepth+ programs are Windows-based Management Information Systems that
work in conjunction with the built in Aspire ACD. These ACD/MIS systems enhance the system
ACD with real time statistics and reports on ACD group trafÞc patterns and usage. The inDepth and
inDepth+ applications have an extensive set of user-conÞgurable Real Time Windows and Reporter
subsystems.
InDepth+ is the more comprehensive and capable of the ACD/MIS systems and offers:
● Real Time Status Window
This window displays ACD agent status, state and
connection state.
● Real Time Statistics Window
The statistics window provides a visual performance
summary for lines, agents and ACD Groups.
● Call Queue and Wait Time Windows
These windows show the number of calls in queue,
the longest wait time, as well as the number of calls
answered and abandoned.
● Wallboard Template
Use the wallboard template display to motivate and
inform ACD agents through a dynamic display of real time statistics and messages.
● Reporter
ACD administrators can create fully-conÞgurable reports for display and printing.
Similar in many respects to inDepth+, inDepth is streamlined for more modest ACD applications.
InDepth provides a single real time screen template, up to seven reports and can track report data
for up to one full month. InDepth includes ACD/MIS features like Report View/Print and Audible/
Visual Alarms, but excludes the Sub-Supervisor Positions and the Wallboard Support.
Hardware, Software and System Requirements
● PC 486 DX2-66 or higher with 8MByte RAM
● Windows 98SE, 2000, ME, NT or XP
● SVGA mode (800 x 600)
● 4 Serial ports
● Network card for multiple MIS workstations
● Sound card
For more information, refer to the inDepth/inDepth+ Manual (P/N 0893230) for the speciÞcs.
Aspire S Aspire M/L/XL
• Available, but not for ACD. Requires Aspire software
2.65+ and inDepth software 3.10.500.1 +.
• Available (Optional feature) - Requires inDepth’s Aspire
software 3.10.500.1 or higher and the Feature Upgrade
PAL or Enhanced NTCPU when used with ACD. With
the Basic NTCPU and no ACD, software 2.65+ is
required.
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