136 ◆ IntraMail Features DSX Product Description
Voice Mail Overflow
The telephone system can automatically reroute unanswered outside calls to the IntraMail Automated Atten-
dant. Voice Mail Overflow ensures that IntraMail will pick up calls that don’t go through. This allows callers
to leave a message rather than having to call back later. Voice Mail can be the overflow destination for the
following types of unanswered calls:
❥ Key Ring Overflow
A line ringing an extension’s line keys can overflow to the IntraMail Automated Attendant.
❥ UCD Group Overflow
A line that rings UCD Hunting group can overflow to the group’s mailbox. See Group Mailbox
(page 110) for more.
❥ Ring Group Overflow
A line transferred by an extension or the Automated Attendant (UTRF or STRF) to a Ring Group can
overflow to the group’s mailbox. See Group Mailbox (page 110) for more.
❥ Direct Inward Line (DIL) Overflow
A line that directly rings an extension or can overflow to that extension’s mailbox if not answered.
❥ Ring Group Direct Inward Line (DIL) Overflow
A Direct Inward Line (DIL) to the Ring Group master number can overflow to the group’s mailbox. See
Group Mailbox (page 110) for more.
If Auto Attendant Do Not Disturb is on
(see page 97 for more on this feature):
Extension Idle Extension Busy Extension in DND
With Active Greeting
Recorded or Not
Recorded
1. Sends call immediately to mailbox:
-Plays greeting (if recorded), or
-Prompts caller to start recording.
1 After the 1603-01: Transfer Recall Timer interval.
2
Custom phone system programming may redirect the unanswered call (for example, to a hunt group or another extension).
Insures that IntraMail will pick up calls that don’t go through.
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