DSX Product Description Features ◆ 53
Features
Line Keys
A line key provides an extension user with one-button access to outside lines. The extension user just presses
a line key to place or answer a call on the line. There is no need to dial codes to access or intercept outside
calls. In addition, a line key provides a Busy Lamp Field (BLF) for the line to which it is assigned (see the
table below).
Answering Priority
When multiple calls ring an extension simultaneously, the system services the ringing calls in the follow-
ing order:
1. Ringing Intercom call
2. Line or loop key (from lowest to highest)
- This option does not restrict loop keys.
Line Queuing / Line Callback
Line Queuing
Line Queueing permits an extension user to queue (wait in line) on hook for a busy line or Line Group to
become free. The system connects the queued extension as soon as the line is available. The user does not
have to manually retry the line later.
Line Callback
After queuing for a line, the extension user just hangs up to convert the Line Queue into a Line Callback.
When the line becomes free, the system automatically recalls the extension. As soon as the extension user
answers the callback ring, the system connects the extension to the line.
An extension user can leave a Line Callback for many lines. The system processes the callbacks as the lines
become free. In addition, many extensions can leave a Line Callback for the same line. The system processes
the Callbacks on a first-in/first-out (FIFO) basis.
Press a line key for one-touch access to an outside line.
Line Key BLF Indications
When the key is: The line is:
Off Idle or not installed
On (red) In use or on Exclusive Hold at a co-worker’s extension
On (green) In use at your extension
Wink On (red) On System Hold at a co-worker’s extension
Wink On (green) On System Hold at your extension
Double Wink On (green) On Exclusive Hold or recalling your extension
Slow Flash (red) Ringing into the system
Slow Flash (green) Ringing or recalling directly to your extension
- When all lines are busy, Line Queuing lets a user wait in line for a line to become free.
- Line Callback will automatically call the user back when a line is available.
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