Hardware setup appears to hang
The StorageGRID Appliance Installer might not be available if hardware faults or cabling errors
prevent the E2800 controllers or the SG6000-CN controller from completing their boot-up
processing.
Steps
1. For the E2800 controllers, watch the codes on the seven-segment displays.
While the hardware is initializing during power up, the two seven-segment displays show a
sequence of codes. When the hardware boots successfully, both seven-segment displays show 99.
2.
Review the LEDs on the SG6000-CN controller and the boot-up and error codes displayed in the
BMC.
3.
If you need help resolving an issue, contact technical support.
Related tasks
Viewing boot-up status codes for the E2800 controllers
on page 32
Viewing boot-up codes for the SG6000-CN controller
on page 59
Viewing error codes for the SG6000-CN controller
on page 60
Related references
Viewing status indicators and buttons on the SG6000-CN controller
on page 33
Related information
E5700 and E2800 System Monitoring Guide
Troubleshooting connection issues
If you encounter connection issues during the StorageGRID Webscale appliance installation, you
should perform the corrective action steps listed.
Unable to connect to the appliance
If you cannot connect to the appliance, there might be a network issue, or the hardware installation
might not have been completed successfully.
Steps
1. If you are unable to connect to SANtricity System Manager:
a. Try to ping the appliance using the IP address for either E2800 controller on the management
network for SANtricity System Manager:
ping E2800_Controller_IP
b. If you receive no response from the ping, confirm you are using the correct IP address.
Use the IP address for management port 1 on either E2800 controller.
c. If the IP address is correct, check appliance cabling and the network setup.
If that does not resolve the issue, contact technical support.
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