Troubleshooting
125
D6300 WiFi DSL Modem Router
2. Access the WiFi modem router interface at http://www.routerlogin.net.
3. Select Admini
stration > Router Status.
4. Check that
an IP address is shown for the Internet port. If 0.0.0.0 is shown, your WiFi
modem router has not obtained an IP address from your ISP.
If your WiFi modem router cannot obtain an IP add
ress from the ISP, you might need to force
your cable or DSL modem to recognize your new WiFi modem router by restarting your
network, as described in Sequence to Restart Your Network on p
age 121.
If your WiFi modem router is still unable to obt
ain an IP address from the ISP, the problem
might be one of the following:
• Y
our Internet service provider (ISP) might require a login program.
Ask your ISP whether they require PPP over Ethernet (PP
PoE) or some other type of
login.
• I
f your ISP requires a login, the login name and password might be set incorrectly.
• Y
our ISP might check for your computer’s host name.
Assign the computer host name of your ISP accoun
t as the account name in the Internet
Basic Settings screen.
• Y
our ISP allows only one Ethernet MAC address to connect to the Internet and might
check for your computer’s MAC address. In this case, do one of the following:
- I
nform your ISP that you have bought a new network device, and ask them to use the
WiFi modem router’s MAC address.
- Con
figure your WiFi modem router to clone your computer’s MAC address.
If your WiFi modem router can obtain an IP address, bu
t your computer is unable to load any
web pages from the Internet:
• Y
our computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that tr
anslates Internet names (such as www
addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or
two DNS servers for your use. If you entered a DNS address during the WiFi modem
router’s configuration, reboot your computer, and verify the DNS address.You can
configure your computer manually with DNS addresses, as explained in your operating
system documentation.
• Y
our computer might not have the WiFi modem router configured as its TCP/IP gateway.
If your computer obtains its information from the WiFi modem router by
DHCP, reboot the
computer, and verify the gateway address.
• Y
ou might be running login software that is no longer needed.
If your ISP provided a program to log you in to th
e Internet (such as WinPoET), you no
longer need to run that software after installing your WiFi modem router. You might need
to go to Internet Explorer and select Tools > Internet Options, click the Connections
tab, and select Never dial a connection.
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