NETGEAR D6300

Troubleshooting
124
D6300 WiFi DSL Modem Router
Cannot Log In to the Router
If you are unable to log in to the WiFi modem router from a computer on your local network,
check the following:
• If you are
using an Ethernet-connected computer, check the Ethernet connection
between the computer and the WiFi modem router as described in the previous section.
• Make sure tha
t your computer’s IP address is on the same subnet as the WiFi modem
router. If you are using the recommended addressing scheme, your computer’s address
should be in the range of 192.168.0.2 to 192.168.0.254.
• If your co
mputer’s IP address is shown as 169.254.x.x, recent versions of Windows and
Mac OS generate and assign an IP address if the computer cannot reach a DHCP server.
These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in
this range, check the connection from the computer to the WiFi modem router, and reboot
your computer.
• If your
WiFi modem router’s IP address was changed and you do not know the current IP
address, clear the WiFi modem router’s configuration to factory defaults. This procedure
sets the WiFi modem router’s IP address to 192.168.0.1. This procedure is explained in
Factory Settings on p
age 131.
• Make sure tha
t your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
• T
ry quitting the browser and launching it again.
• Make su
re that you are using the correct login information. The factory default login name
is admin, and the password is password. Make sure that Caps Lock is off when you
enter this information.
• If you are attempting
to set up your NETGEAR WiFi modem router as an additional router
behind an existing router in your network, consider replacing the existing router instead.
NETGEAR does not support such a configuration.
• If you are
attempting to set up your NETGEAR WiFi modem router as a replacement for
an ADSL gateway in your network, the WiFi modem router cannot perform many gateway
services, for example, converting ADSL or cable data into Ethernet networking
information. NETGEAR does not support such a configuration.
Cannot Access the Internet
If you can access your router but you are unable to access the Internet, first determine
whether the WiFi modem router can obtain an IP address from your Internet service provider
(ISP). Unless your ISP provides a fixed IP address, your WiFi modem router requests an IP
address from the ISP. You can determine whether the request was successful using the
Router Status screen.
 To check the WAN IP address:
1. S
tart your browser, and select an external site such as http://www.netgear.com.