NETGEAR VEVG2610-1FXAUS

Troubleshooting
113
Dual Band Wireless VDSL2 + Ethernet Gateway
If this LED is off, it is possible that someone disabled the wireless radios. For more
information about these settings, see Enable or Disable the WiFi Radios on page 82.
- Did you disable the gateway’s SSID broadcast?
If you cleared the Enable SSID Broadcast check box in the Wireless Setup screen,
your wireless network is hidden and does not display in your wireless client’s
scanning list.
To connect to a hidden network, you must type the network name and
the WiFi password. For more information about the SSID broadcast, see Specify
Basic WiFi Settings on page 76.
- Does your computer or wireless device support the security that you are using for
your WiFi network (WEP
, WP
A, or WPA2)?
For information about wireless security settings, see Specify Basic WiFi Settings on
page 76.
- Did you block access to your network?
If you used access control and set up an access list, check to see if the computer or
wireless device that cannot connect is in the list. For more information about access
list settings, see Allow or Block Access to Your Network on page 75.
Changes Not Saved
If the gateway does not save the changes you make through the NETGEAR genie screens,
do the following:
• When you log in to the gateway and change the settings on a screen, always click the
Apply button before you move to another screen or tab, or your changes are lost.
• Click the Refresh or Reload button in the web browser. It is possible that the changes e
occurred but the old settings are in the web browser
’s cache.
Troubleshoot with the LEDs
The LEDs on the front panel of the gateway indicate its status.
Apply Power to the Gateway and Check the LEDs
 To apply power to the gateway and check the LEDs:
1. Connect the power adapter cord that came with the gateway and plug it in to a power
outlet.
The LEDs light within a few seconds. This indicates that the gateway has power.
2. After approximately 30 seconds, verify that the LEDS are lit as follows:
• The Internet LED is lit solid blue, indicating that the gateway is connected to the
Internet.