Nexa3D XIP - 9 Xip Ecosystem Hardware Limited Warranty

User Guide
TM
XiP.UG_EN.0.1
© Copyright 2022 Nexa3D
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9. XiP Ecosystem Hardware Limited Warranty
Only Hardware products within the XiP ecosystem, including the XiP 3D printer and XiP Wash+Cure
post-processing station, purchased from Nexa3D or Nexa3D-authorized personnel, are warranted by
Nexa3D pursuant to the following:
Hardware Limited Warranty. Nexa3D warrants that Nexa3D-branded Hardware and embedded
software in the Product will be warranted against defects in materials and workmanship for the
Standard Hardware Warranty Period, and any applicable Extended Hardware Warranty Period. This
warranty is the only warranty made by Nexa3D with respect to the Hardware or the Product.
Warranty period. Unless otherwise stated, the Standard Hardware Warranty Period is the twelve (12)
month period following the date of purchase by the customer from Nexa3D or the Nexa3D Authorized
Reseller. An extended warranty may be purchased within 30 days of initial sale for certain Products that
extend the warrants herein by a specific number of months after the Standard Hardware Warranty Period
ends. (“Standard Hardware Warranty Period”) (“Extended Hardware Warranty Period”)
Spare Parts Limited Warranty. Nexa3D Spare Parts are warranted against defects in materials and
workmanship for a period of ninety (90) calendar days after the date of installation in the Product as
determined by printer software activation timestamp. (“Spare Parts Warranty Period”).
Remedies. Upon notice to Nexa3D of a valid warranty claim during the Standard Hardware Warranty
Period or the Spare Parts Warranty Period or the Extended Warranty Period, Nexa3D will, at Nexa3D’s
sole discretion, and as Nexa3D’s sole and exclusive liability, and Customer’s exclusive remedy, arising
under this Hardware Limited Warranty for Hardware and Spare Parts, either (i) repair the Hardware
Product with new or refurbished replacement parts, or (ii) repair or replace the Spare Parts, or (iii) direct the
customer to install any Customer Replaceable Unit (CRU) or spare part to achieve the repair. All parts and
components removed and replaced by Nexa3D remain Nexa3D’s property.
Transfer of any Hardware Limited Warranty is available only with prior written approval from Nexa3D,
which shall not be unreasonably withheld.
Warranty Claims Process. To obtain warranty services, Customer must contact the party from whom the
hardware was originally purchased, either Nexa3D or the Nexa3D Authorized Reseller. This party will
work with the Customer to identify the cause of the problem and the actions necessary to resolve it. If on-
Site service is required, as determined by Nexa3D or Nexa3D Authorized Reseller, it will be provided by
Nexa3D or Reseller, subject to the Warranty Exclusions described below, at no cost during the Standard
Hardware Warranty Period or Extended Hardware Warranty Period.
Exclusions. This Nexa3D Hardware Limited Warranty does not warrant that the operation of the Product
will be uninterrupted or error-free, or that the Product will operate in hardware and software
combinations other than as expressly permitted by Nexa3D in Product specifications, or that the
Product will meet the Customer’s requirements.
The Hardware Limited Warranty does not cover any:
(i) third party hardware unless such hardware was authorized by Nexa3D
pursuant to this Agreement for use with Nexa3D-branded Hardware;