NOVA BIOMEDICAL BIOPROFILE FLEX2 - Troubleshooting; Troubleshooting Procedures; Error Codes

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6 Troubleshooting
6. Troubleshooting
6 Troubleshooting
This section describes the error codes and associated troubleshooting procedures for
the BioProle FLEX2 ESM.
WARNING: Cell culture samples are potential sources of infectious agents. Handle all
sample and ow path components with care. Gloves and protective clothing
are recommended.
6.1 Troubleshooting Procedures
The recommended troubleshooting procedures use the most logical and direct steps
to resolve the error code. The solutions are setup in a format that lists groups of steps
to perform in order to restore operation. These steps are also organized to prevent
unnecessary consumable replacement.
It is important to recall the system ow path overview and sampling sequence when
attempting to resolve an error that occurs during ESM operation or online sampling.
Familiarizing oneself with the sequence of events that is supposed to take place can
make it easier to identify the source of the issue. A useful approach is to inspect the
performance of each subsystem: dispensation into the sample cup by the ambr®, sample
transfer via the ESM uidics, and aspiration at the sample port by the FLEX2 sample
probe.
If the recommendations provided here do not resolve the problem, contact Nova Technical
Services for troubleshooting assistance.
FOR TECHNICAL ASSISTANCE CALL:
Toll Free: USA 1-800-545-NOVA CANADA: 1-800-263-5999
OTHER COUNTRIES: Contact the local Nova Biomedical Sales Ofce or authorized
Nova Biomedical Distributor.
6.2 Error Codes
The following is a list of common potential errors related to the ESM that could appear
in the FLEX2 Error Log menu, with error solutions.
ESM Air Detector Calibration Failed
During the last ESM analysis or maintenance sequence the ESM air detector failed to
calibrate properly.
Recommended Solutions:
1. Verify the percent remaining in the ESM Reagent Cartridge. If the pack has less
than 10% uid remaining or is within 1 day of expiry, replace the cartridge, septum,
and pinch valve tubing.
2. Run an Initialize sequence through the ESM status menu.
3. Contact Nova Biomedical Technical Support.