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THE WARRANTY DOES NOT COVER
The non-stick coating (if applicable) on any part of the cooking system. The Limited Warranty is voided if
repairs are made by an unauthorized dealer or the serial number data plate is removed or defaced. Normal
deterioration of finish due to use or exposure is not covered by this Warranty. This Limited Warranty does
not cover failure, damages or inadequate performance due to accident, acts of God (such as lightning),
fluctuations in electric power, alterations, abuse, misuse, misapplications, corrosive type atmospheres,
improper installation, failure to operate in accordance with the Manufacturer’s written instructions, abnormal
use or commercial use.
TO OBTAIN SERVICE
The owner shall have the obligation and responsibility to: Pay for all services and parts not covered by
the warranty; Prepay the freight to and from Service Department for any part or system returned under this
warranty; Carefully package the product using adequate padding material to prevent damage in transit.
The original container is ideal for this purpose. Include in the package the owner’s name, address, daytime
telephone number, a detailed description of the problem, and your “RGA number.” (Call 1-877-689-2838) or
e-mail customerservice@hearthware.com to obtain the RGA (Return Goods Authorization number). Provide
the cooking system model & serial number and proof of date of purchase (a copy of the receipt) when making
claims under this warranty.
MANUFACTURER’S OBLIGATION
The Manufacturer’s obligation under this Limited Warranty is limited to repairing or replacing any part of the
infrared cooking system expressly covered by this Limited Warranty which upon examination is found to
be defective under normal use. The Limited Warranty is applicable only within the continental United States
and only to the original purchaser of the manufacturer’s authorized channels of distribution. THE LIMITED
WARRANTY MAY NOT BE ALTERED, VARIED OR EXTENDED EXCEPT BY A WRITTEN INSTRUMENT
EXECUTED BY THE MANUFACTURER. THE REMEDY OF REPAIR OR REPLACEMENT AS PROVIDED UNDER
THIS LIMITED WARRANTY IS EXCLUSIVE. IN NO EVENT SHALL THE MANUFACTURER BE LIABLE FOR
ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES TO ANY PERSON, WHETHER OR NOT OCCASIONED BY
NEGLIGENCE OF THE MANUFACTURER, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE,
COSTS OF SUBSTITUTION, PROPERTY DAMAGE, OR OTHER MONEY LOSS.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation exclusions may not apply. This Limited Warranty gives specific legal rights, and there may also be
other rights which vary from state to state. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED ABOVE, THE
MANUFACTURER MAKES NO WARRANTIES EXPRESSED OR IMPLIED ARISING BY LAW OR OTHERWISE,
INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE TO ANY OTHER PERSON. READ YOUR OWNER’S MANUAL. IF YOU STILL
HAVE ANY QUESTIONS ABOUT OPERATION OR WARRANTY OF THE PRODUCT, PLEASE CONTACT
HEARTHWARE, INC.
1-877-689-2838.
email: help@nuwavenow.com
Owner’s Manual
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