44015503TH Rev. 1
193 /
Oki Data CONFIDENTIAL
7. TROUBLESHOOTING PROCEDURE
7.5.2.(4) Feed jam (error code 380)
(4-1) Jam occurs immediately after the power is turned on.
Check item Check work
Action to be taken
at NG
(4-1-1) Check condition of the paper running path
Paper running path
of the front unit
Open the front cover check if paper is not
jammed in the paper running path.
Remo
ve the
jammed paper.
(4-1-2) Check condition of the mechanical parts
Chec
k the sensor
levers of the paper
entrance sensor 1,
that of the paper
entrance sensor 2
and that of the WR
sensor.
Chec
k if shape and movement of the sensor
levers have any abnormality or not.
Replace the
sensor with the
good sensor
lever.
(4-1-3) Check condition of electrical parts
Check the detection
condition of the
sensor signal.
Confirm that the sensor signals are normally
detected by using the Maintenance Menu
SWITCH SCAN function.
Replace either
the PU board
or the front
sensor board
(RSF PCB)
or connection
cable.
Check the output
signal levels of the
paper entrance
sensor 1, that of
the paper entrance
sensor 2 and that of
the WR sensor.
Chec
k for the following signals at the FSNS
connector of the PU board.
Pin-4: Paper entrance sensor 1
Pin-3: Paper entrance sensor 2
Pin-2: WR sensor
Confirm that the above signal levels change
when the sensor lever is operated.
Replace the
front sensor
board (RSF
PCB)
Check the power
voltages supplied
to the front sensor
board (RSF PCB)
Chec
k the 5V power at the FSNS connector
of the front sensor board (RSF PCB).
Pin-1: 5V power supply
Pin-5:
0VL
Replace the
connection
cable.
(4-2) Jam occurs immediately after the paper feed is started.
Check item Check work
Action to be taken
at NG
(4-2-1) Check condition of the paper running path
Paper running path
of the front unit
Check if paper is jammed or not in the paper
running path.
Remove the
jammed paper.
(4-2-2) Check condition of the mechanical parts
Check the sensor
levers of the paper
entrance sensor 1,
that of the paper
entrance sensor 2
and that of the WR
sensor.
Check if shape and movement of the sensor
levers have any abnormality or not.
Replace the
sensor with the
good sensor
lever.
(4-2-3) Motor operation check
Paper feed motor Confirm that the paper feed motor works
normally by using the Motor & Clutch Test of the
self-diagnostic mode.
Replace the PU
board, or replace
the paper feed
motor.
Paper feed motor
driver
Remove the HOPSIZE connector
of the PU
board and check the followings at the connector
side.
Several M
Ω
between pin-1 – FG
Several M
Ω
between pin-2 – FG
Several M
Ω
between pin-3 – FG
Several M
Ω
between pin-4 – FG
Replace the PU
board.
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