44473001TH  Rev.1 
238 /
Oki  Data  CONFIDENTIAL
7. TROUBLESHOOTING PROCEDURES
7.5.4. (9) Paper size error (error code 400)
(9-1) Jam occurs when paper end is located near the IN1 sensor.
Check item Check operation
Actions for NG 
results
(9-1-1) Check paper feed condition
Multifeed of papers Open the front cover and check if multifeed of 
papers occurs or not.
 If t
he multifeed 
occurs again 
after the 
jammed paper 
is removed, 
replace the flap 
of the tray in 
use.
Paper size Does the paper size specified for print match the 
paper size of paper stuck in the tray.
Change the 
specified paper 
size or size of 
paper inside 
the tray.
Hopping sensor Check if shape and movement of the sensor 
levers have any abnormality or not.
Replace the 
sensor lever 
with the good 
sensor lever.
7.5.4. (10) ID unit Up/Down error (Service call 142)
(10-1) Error occurs during the Up movement of the ID unit
Check item Check operation
Actions for NG 
results
(10-1-1) Check the mechanical load during the Up movement
Mechanical load 
during installation 
and removal of the 
ID unit
 Ch
eck if abnormal heavy load is applied when 
removing the ID unit.
 IReplace the ID 
unit, or replace 
the right/left 
side plate. 
If any attempt 
of using new 
ID unit as a 
trial is going 
to be made, 
be sure to use 
the System 
Maintenance 
Menu FUSE 
KEEP MODE.
 Greasing to the 
right and left Up/
Down link levers
 Ch
eck if the slant surface of the link lever is 
coated by grease or not.
Apply grease.
Assembled 
condition of the 
right and left Up/
Down link levers
Check if any part exists or not in the vicinity of 
link lever, that hampers movement of the link 
lever.
Assemble them 
correctly.
(10-1-2) Up/Down mechanism
Assembled 
condition of 
the peripheral 
mechanism of the 
l
i
nk lever
 Is the mechanism assembled so that the link 
lever is connected to the driving gear?
 Assemble them 
correctly.
Right and left link 
levers
Check if the link lever is set in the correct position 
that enables the specified engagement of gears. 
(Check if the link lever is set in the wrong position 
that results in the wrong engagement of gears by 
se
veral teeth.) 
Assemble them 
correctly.