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9. Troubleshooting
Fax Problems
This section describes problems with the fax function.
If you cannot solve a problem with the following solutions, contact your dealer.
• Unable to Send a Fax
• Unable to Receive a Fax
• Unable to send a fax
• A document cannot be sent continuously
Unable to Send a Fax
Point to check Solution Reference
Did you send in the correct
procedure?
Check the procedure, and then try
again.
Entering Fax Number to Send a
Fax
Did you specify the correct fax
number?
If you are using speed dial, print the
speed dial list to check the
registration.
Entering Fax Number to Send a
Fax
Specifying a Destination from
Phone Book (Advanced
Manual)
Specifying a Destination Using
One-touch Button (Advanced
Manual)
Specifying a Destination from
Transmission History and
Reception History (Advanced
Manual)
Did you specify the appropriate dial
type?
Specify the appropriate dial type for
your region.
User Install (Advanced Manual)
Has any problem occurred at the
recipient machine?
Ask the recipient to have the
recipient's machine ready for
reception.
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Is the error code [23] marked on the
Transmit/Receipt Journal?
Press [Device Settings] on the touch
panel, select [Admin Setup] > [User
Install], and then set [MF(Tone)/
DP(Pulse)] depending on your
environment.
Checking the Information of the
Machine (Advanced Manual)
User Install (Advanced Manual)
Is the error code [26] marked on the
Transmit/Receipt Journal?
Press [Device Settings] on the touch
panel, select [Admin Setup] > [Fax
Setup] > [Fax Setting], and then
change the setting for [PBX Line].
Checking the Information of the
Machine (Advanced Manual)
Administrator Setup (Advanced
Manual)
Point to check Solution Reference
Did you set the document correctly in
the ADF?
Set the document after aligning the
leading edge.
Setting a Document
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