ONE Technologies
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9 Troubleshooting & Support
TROUBLESHOOTING
9.1 SCSI-Drives
Problem: My computer does not recognize the SCSI drive.
Possible reasons:
- Check the SCSI ID on the backside of the drive and
make sure that the ID is only used once in the chain!
- Check the termination of the SCSI-chain. Only the last
device has to be terminated. All other devices must not
be terminated! Always use active terminators like the
one included in the package content of the ONE drive.
Please keep in mind that some external devices may be
terminated internal (e.g. RAID systems (controller
option) or scanners (small switch on the backside, etc)).
- Check all used SCSI cables and make sure that there
are no bended pins or other damage to the cables. If
necessary try changing the order of the devices in the
chain.
- Check if the used SCSI controller is compatible to the
drives SCSI standard. Refer to the controller’s manual
for further information.
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