ONE Technologies
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11 WARRANTY
ONE Technologies provides a 24 month warranty for all ONE
Technologies devices regarding material- or workmanship defects
corresponding to effective laws. This warranty is provided for the
ONE Technologies hardware, not for data stored on it or media used
with the drives!
The warranty is voided if the device is damaged by improper or
abnormal use or by accident, if the device was modified or a repair
attempt is made by unauthorized personnel. The customer is not
authorized to open the devices. Opening causes void of warranty!
If there are any hardware defects within the warranty period
(according to the warranty guidelines above), ONE Technologies
offers a free repair of the device. ONE Technologies reserves the
right to repair or exchange the device. If spare parts or replacement
devices are not available, ONE Technologies has the right to
exchange the drive against other models with corresponding
features!
If you have to send in your product, please consult your local dealer.
Normally he will handle the RMA (Return Material Authorization)-
procedure for you. If you have to send in the device by yourself,
please contact us via our support-email-address to get a RMA
number. Deliveries without RMA numbers will be refused at our
stock receipt!
Before sending in your product considered to be defective, please
make sure that you read the troubleshooting chapter of this manual.
In most cases this should solve your problem. Also, it could be
helpful to contact our email-support for further help!
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