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5 Warranties
Patents
The VG10 and other products of OnRobot A/S are protected by several patents; some
still in global publication process (Patents pending). All manufacturers of copies and
similar products violating any patent claims will be prosecuted.
Product warranty
Without prejudice to any claim the user (customer) may have in relation to the dealer
or retailer, the customer shall be granted a manufacturer’s warranty under the
conditions set out below:
In the case of new devices and their components exhibiting defects resulting from
manufacturing and/or material faults within 12 months of entry into service
(maximum of 15 months from shipment), OnRobot A/S shall provide the necessary
spare parts, while the customer (user) shall provide working hours to replace the spare
parts, either replace the part with another part reflecting the current state of the art,
or repair the said part. This warranty shall be invalid if the device defect is attributable
to improper treatment and/or failure to comply with information contained in the user
guides. This warranty shall not apply to or extend to services performed by the
authorized dealer or the customer themselves (e.g. installation, configuration,
software downloads). The purchase receipt, together with the date of purchase, shall
be required as evidence for invoking the warranty. Claims under the warranty must be
submitted within two months of the warranty default becoming evident. Ownership
of devices or components replaced by and returned to OnRobot A/S shall vest in
OnRobot A/S. Any other claims resulting out of or in connection with the device shall
be excluded from this warranty. Nothing in this warranty shall attempt to limit or
exclude a customer’s statutory rights nor the manufacturer’s liability for death or
personal injury resulting from its negligence. The duration of the warranty shall not be
extended by services rendered under the terms of the warranty. Insofar as no
warranty default exists, OnRobot A/S reserves the right to charge the customer for
replacement or repair. The above provisions do not imply a change in the burden of
proof to the detriment of the customer. In case of a device exhibiting defects,
OnRobot A/S shall not be liable for any indirect, incidental, special or consequential
damages, including but not limited to, lost profits, loss of use, loss of production or
damage to other production equipment.
In case of a device exhibiting defects, OnRobot A/S shall not cover any consequential
damage or loss, such as loss of production or damage to other production equipment.
Disclaimer
OnRobot A/S continues to improve reliability and performance of its products, and
therefore reserves the right to upgrade the product without prior warning. OnRobot
A/S ensures that the content of this manual is precise and correct but takes no
responsibility for any errors or missing information.
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