Opex 72 - Troubleshooting Common Issues

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Model 72 User Manual - OPEX Corporation
Troubleshooting
When a machine stops for a reason other than the operator canceling out of a
job, the LCD will display an error message. Each error message is numbered.
Note the number and find the message on the table below:
Table 1: Error messages
Error Number &
Message
Description
1
PLEASE CHECK
THE MAIL
CONVEYOR
This jam occurs when a piece takes too long to
arrive at the Feed Stage sensor, typically due to an
empty feeder.
Solution: Load mail onto the conveyor.
2
THE FEEDER IS
JAMMED
This jam is called if the feeder is not able to move
an already staged envelope from the Feed Stage
sensor to the Feed Exit sensor in 2.5 seconds.
Some possible causes for this may be that there is
a paper jam, the feed motor is not running, the
feed clutch is not engaging, or the nip rollers
between the Feed Stage and Feed Exit sensors
are not rotating. Clear any jams. If there are no
visible jams, place a service call.
3
PLEASE CLEAR
THE FEED TRAY
The feed tray must be cleared within a defined
amount of time after dropping the fence. If the feed
sensor is not cleared within this time, the envelope
must be stuck in the feed tray, so this jam is called.
Solution: Clear any stuck envelopes, also check for
any chips blocking the sensor.
4
MISSING
ENVELOPE AT
SHUTTLE
The envelope traveling from the feed tray to the
shuttle must reach the shuttle sensor within a
defined amount of time after dropping the fence.
Otherwise, this message is displayed. Inspect for
possible jams.