• Make sure there is no mobile phone or microwave oven near the product.
• Check that your dish alignment is correct.
• Change the satellite dish for a larger one as this will increase the signal levels
received.
• Replace the LNB with a lower noise factor in cases where the noise factor is too
high.
• Replace the LNB with a new one in case it is damaged or out of order.
• Check the signal levels and adjust your antenna if the level is too low. The signal
level may be affected by weather conditions.
4. No or poor sound
• Check that your AV/HDMI cable is connected correctly.
• Check the volume levels of your TV set and the product.
• Check if the product or TV is on mute.
• Check audio type or soundtrack option. (where applicable)
5. Remote control does not operate.
• To control the product, the top end of the remote control should point directly
towards the receiving part of the product.
• Remove and reinsert the batteries in the remote control.
• Replace the batteries in the remote control for a new set.
6. Cannot connect to the network .
• Make sure the network of your family is good.
• Make sure the Ethernet cable is inserted firmly to the LAN router.
• Make sure the Wi-Fi can work on other device (optional)
• Input the Wi-Fi password again. (optional)
• Get auto IP again. Press green button to test link.
• Restart the receiver again.
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