Queuing Time Table No.
Sequence
*1
Sequence 01 Sequence 02 Sequence 03 Sequence 04 ...
: : : : : :
*1
® 11.5.2 PBX Configuration—[3-5-2] Group
—Incoming Call Distribution Group—Queuing Time Table—
Queuing
Sequence—Sequence 01
–16
*2
If a call has not reached a destination by the time the final sequence is completed, the call will be disconnected.
Explanation for Queuing Time Table 01:
Sequence 02
Queuing Time Table 01
OGM 01 is sent.
Thank you for
calling Panasonic.
The department you
are calling is busy.
Please hold the line.
We will answer your
call shortly.
Sequence 01
Music on Hold
is sent for 30
seconds.
Sequence 04
Redirects to
the overflow
destination.
Overflow
destination
answers.
The call
queues.
The call is connected to the member
extension as soon as the extension
becomes available.
OGM 03 is sent.
Sequence 03
We are sorry to
keep you holding.
The department
is still busy. We
are transferring
you to the
operator.
Conditions
• If
the call is transferred to the incoming call distribution group and is handled by the Queuing Time
Table:
Transfer Recall will not occur even if the Transfer Recall time expires.
• Manual Queue Redirection
It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the
Hurry-up button. (If the call is already ringing at an extension, it will not be redirected.) This feature is also
known as Hurry-up Transfer.
• Hurry-up Button
A flexible button can be customised as the Hurry-up button. The number of calls queuing before Manual
Queue Redirection may be performed is programmable. The button shows the current status as follows:
Light Pattern Calls in the Waiting Queue
Off No queued call
Red on At or under the assigned number for Hurry-up
Rapid red flashing Over the assigned number for Hurry-up
PC Programming Manual References
10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan
—Main—Features—
Incoming Call Queue
Monitor
11.5.1 PBX Configuration—[3-5-1] Group
—Incoming Call Distribution Group—Group Settings
Feature Guide 61
2.2.2 Incoming Call Distribution Group Features
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