Payter P68 - 11.2 LAN Troubleshooting

P6X Series User Manual
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No Network
connection
Host not
reachable
LAN troubleshooting
When a network connection cannot be established, perform the following checks:
Solution
1
Check the LAN cable is connected properly, on the terminal connector the
orange and the green LEDs should indicate link-up and activity. If not
double check if the cable is connected properly in the terminal and the
patch outlet.
2
Validate the network settings with the Local IT administrator.
- Dynamic or static IP
- Subnet mask
- DNS
- Gateway
-
Verify, with the local IT administrator, whether below ports and URL’s are
accessible
Transaction processing Creditcall / Elavon
https://live.cardeasexml.com (port 443)
Transaction processing PayPlaza
https://89.221.178.190 (port 1445)
Transaction processing CCV
https://oltp.ccvpay.nl (port 10037)
To verify whether the network is correctly setup. Connect a laptop using
the same cable, outlet and network settings and using a browser try to
connect to the URL’s listed.
Table 21 – LAN Troubleshooting