PRUNING SHEARS C3X
26_176804-B
10.1.2.2. DURATION OF WARRANTY
10.1.2.2.1. GENERAL INFORMATION
PELLENC products are guaranteed under the commercial warranty as from delivery to the customer for a period of
two (2) years for products connected to a PELLENC battery, and for a period of one (1) year for other PELLENC
products.
10.1.2.2.2. SPARE PARTS
PELLENC replacement parts replaced under the product warranty are guaranteed under the commercial warranty
as from delivery of the PELLENC product to the customer user for a period of two (2) years for products connected
to a PELLENC battery, and for a period of one (1) year for other PELLENC products.
In the case of products connected to a PELLENC battery, parts that are replaced under the product warranty after
the 12th month of use, are covered for a period of one (1) year.
10.1.2.2.3. WARRANTY EXCLUSIONS
Products that have been subject to abnormal use, or that have been used under conditions and for purposes other
than those for which they were manufactured, are excluded from the commercial warranty, especially in the case
of non-compliance with the conditions stipulated in this user manual.
Nor does it apply in the event of impact, dropping, negligence, lack of supervision or maintenance or if the product
has been transformed. Products that have been altered, transformed or modified by the user customer are also
excluded from the warranty.
Wear parts and/or consumables are not covered by the warranty.
10.1.2.3. IMPLEMENTATION OF THE COMMERCIAL WARRANTY
10.1.2.3.1. PRODUCT COMMISSIONING AND COMMISSIONING DECLARATION
No later than eight days after delivery of the goods to the user customer, the DISTRIBUTOR undertakes to complete
the computerised commissioning declaration form in order to activate the latter on the website www.pellenc.com,
under the heading "Extranet Access" in the "Pellenc Extranet Service" menu, using the identifier previously issued
by PELLENC.
Failing that, commissioning declaration will not be effective and implementation of the PELLENC commercial
warranty will not occur. As a consequence thereof, the DISTRIBUTOR must ensure the financial burden of its
intervention under the warranty without being able to pass on the cost to the client user.
The DISTRIBUTOR also undertakes to complete the warranty card or the certificate of warranty and commissioning
for self-propelled equipment provided with the product after having the user customer sign and date it.
10.1.3. PAID AFTER-SALES SERVICE
10.1.3.1. GENERAL INFORMATION
Malfunctions, breakdowns, breakages resulting from misuse, negligence or improper maintenance by the user
customer, as well as malfunctions resulting from the normal wear of the product, are subject to the payment of the
after-sales service, even during the period of the legal and commercial warranty. After-sales service repairs that fall
41
To Next Page
Loading...
