Philips 4000 - Detailed Repair Flow and Procedures

PHILIPS 4000 and 3000 06 SERVICE AND MAINTENANCE
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6.1. Repair Flow
RepairFlow 
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Processtap Saecono. Action 
Intake 1 
2
Visualinspection(transport damage) take care for pictures
CheckType/serialnumber
Logallavailableaccessory 
Diagnosis 3 
4
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5
6
Checkproductforconsumer complaint (NFF contact consumer)
Openingmachine 
RunDiagnostictogeterrorcodesandrelevantsetstatistics (SaecoServiceCenterSSC) 
Visualinspectioncheckforloosenparts,leakingetc.. 
Operational tests
Repair 7 
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8
9
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10
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11
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12
13
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14
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15
Repairingthefaultsencountered
Checkinganymodifications(viewSymptomCure,newsoftware,etc.) 
ReferAnnextabsp erfamily 
Serviceactivitiesinaccordancewiththeoperatingschedule 
Check/ReplaceWaterfilter(thesmallfilter,nottheBrittafilter) 
Check/ReplaceWatertanklipseal 
Check/Replace BoilerpinO‐ring 
Clean/align Coffeegrinder(Vacuumcleaner/brush) 
DescalethewaterCircuit 
Check/ReplaceHotwater/steamvalve 
Internalcheck/cleaning
Check/Clean/GreaseBrewingunit 
Operationaltestwhiletheapplianceisopen 
CheckHoses,attachmentsandOetikercl amps 
CheckPumpforop eration&noise 
CheckGearmotor foroperation&noise 
Check forleakage
Assembly
Finalinspectiontest 
Steamoutbeforeshippingout,iftemperatureisbelow0°topreventany demageddueto 
frozenwater .
Noneedforthosefamilie sMinutofamily(allplatform);Incantofamilynew;PicoBaristo;
GranBaristo;InteliaV2;Philips2000‐2100;IncantoExec utive;Moltiofamily(all
platform).Pleasealsoche ckforGDA_113455
ProvidepreciseIRIScode, according dedicated code table for Coffee products. The
locationcodefromtheparty o uhaveworkedonMUSTbecompletedalwayswiththepart
referencefromexplodedview!
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Inspection 
visual 
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Pow ercheck 
Accesoires 
Consumercomplaint 
Docabinetpartsfitwelltogether 
Check for damages 
Willthesetswitchon 
Dotheaccessoriesmatchwiththeintake 
Checktheproductfortheconsumercomplaint 
Coffee  BasicFunctionaltest 
Dispense Make2*coffee.Arebothamountsequal 
Makee2cupsatthesametime.Arethevolumesequal 
Noise  Isthe soundnormal
Crema  Blowonthecoffe e.Doesthecremacome backtogether 
Isthe crema colourcorrect(Hazelnut)
Temperature  Isthe coffeetemperature withinspec
Grinder  Isthegrindernoisenormal 
Steam 
Steam  Doesthesteamwork 
Hot Water Doesthehotwaterwork 
Milk (if applicable)
Cappuchino  Doesthecappuccinatoreproducegoodfroth 
Leakage 
Leakage 14 Didtheproductleakdur ingthetesting 
15 Drainingthecirc uit(inwinter) 
Cleaning 
16
Cleanwaterreservoir,bean reservoir , brew chamber and conveyor
Cleananddrybrewunit,coffeebinanddriptra y. 
Lubricatingthebrewingunitwithsuitablegrease 
Externalcleaning 
Safetycheck 
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Earthleakage,Isolationtest,resistorofearthwiregrounding,asrequestedincertain 
country's(VDE,ISO) 
visueel  Checkthemainscordfordamages 
Packing 
18 Packing
Checkcompleteness(accessories)accordingincomelog 
19 Neatlypacktheproduct 
Documentation  NFFletter 
Descalinginstructionwithchangedprocedure(S/C) 
OtherinstructionsaccordingS/C 
Repairreport  IsthereananswertoALLconsu merquestions/complaints(seecomplaint) 
addsetstatisticandgive,ifneededclearinstructiontowardsconsumer 
Isitindicatedwhichdocumentsareadded 
Aretheretipshowtopreventissues 