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10. Warranty
The plusoptiX A09 is supplied with a 12-month guarantee, starting from the data of the
delivery note.
All work processes at Plusoptix are included in a quality management system, thus
providing the highest degree of assurance of error-free materials and workmanship.
Should the plusoptiX A09 fail during the guarantee period or the method of operation
not be in accordance with the operating instructions, Plusoptix will repair or exchange
the system at no charge.
The guarantee is only supplied on new systems that have been sold by Plusoptix or an
authorized sales partner of Plusoptix. Systems requiring repair can be returned to the
authorized sales partner from whom the system was purchased. Before you return the
device, please consider the advices in chapter 12.2 Trouble shooting. The customer is
responsible for the transport costs of the system.
Note: A copy of the system delivery note must be included in the transport to ensure the
validity of the guarantee claim.
The guarantee will not be provided on systems that have been damaged externally, and
will be void in its entirety in the event of improper use, cleaning and transport as well as
changes or intervention to the software and usage of the plusoptiX A09 contrary to the
instructions. Claims under guarantee will also be void if the system is opened by
persons not authorized by Plusoptix.
Note: Software updates during the guarantee period are supplied at no charge.
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