Poly E Series - Holding and Resuming Calls

26
Answer an Intercom Call
When you receive an intercom call, your phone answers the call automatically using the speakerphone
as long as you don't have an active call already.
If the phone answers an intercom call with your microphone muted, you must unmute your microphone
before responding to the call.
Related Links: Placing Intercom Calls on page 25.
Decline an Incoming Call
You can decline an incoming call and send the call directly to voicemail.
Declined calls display in the Missed Calls list in Recent Calls. You can’t decline calls for shared lines.
Procedure
 In the Incoming Call screen, select Decline.
Related Links: Answer an Incoming Call on page 23.
Holding and Resuming Calls
When you are in a call, you can place an active audio call on hold and resume the call.
Hold a Call
Place an active call on hold.
Procedure
 During an active call, select Hold.
Resume a Call
View and resume a held call.
Procedure
 Do one of the following:
3 Select Resume.
3 From the Calls screen, select the call and select Resume.
Calling Contacts from Directories
On CCX business media phones, you can search for and call contacts in your Contact Directory, and
the Corporate Directory.
Place a call directly from your directory or select contacts in your directory to call on the Place a Call
screen.
Procedure
1. Do one of the following:
 Select Contacts and select a directory.
 Select Place a Call and select Contacts , and select a directory.
2. Select a contact.