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Troubleshooting
If you’re having issues with your Poly phone, you can try the troubleshooting options and solutions in
the following topics to resolve certain issues.
Speakerphone
If your speakerphone doesn't work, your system administrator may have disabled it. If this is the case, a
message displays after you press the speakerphone key informing you that Handsfree mode is disabled.
In this case, use the handset or a headset to handle calls.
USB Port
If you attach a USB device to your phone, and the phone does not detect the attached USB device,
your system administrator may have disabled the USB port on your phone.
In this case, you cannot attach a USB device to your phone to use the following features:
Call recording
Picture frame
USB headset
Contact your system administrator for help on enabling the USB port on your phone.
Check the Status of the Calendar
Issues with the phone’s connection to the Microsoft server may cause calendar problems. Without a
functioning connection, you may not see the Calendar icon on the Home screen or you may not receive
meeting reminders.
Procedure
1. Go to Settings Calendar.
2. From the Calendar screen, select Connect.
Ribbon Communications Address Book
If you are having issues accessing the Global Address Book (GAB), you can view the status of the GAB
in the Status menu on your phone and contact your system administrator for further troubleshooting
help.
Procedure
On your phone, navigate to Settings Status Global Address Book.
The status information and the server URL for the GAB are displayed.
View the Status of the Personal Address Book
You can view the status of the Personal Address Book on your phone to determine any issues with the
PAB. Contact your system administrator for further troubleshooting help.
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