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Bluetooth Headset Issues
If you encounter any issues using a Bluetooth headset, see the following table for possible solutions to
common problems.
Common Bluetooth Headset Issues and Solutions
ISSUE CORRECTIVE ACTION
The Bluetooth settings do not
display on my phone
Do one of the following:
Check with your system administrator to see if the Bluetooth
feature is enabled on your phone.
Make sure the Bluetooth Radio setting is on.
My headset doesn't pair
automatically.
If your headset is an older model, you may need to enter a
password before the headset can pair with your phone. Refer to
your headset documentation for more information.
Recording Issues and Solutions
If you encounter any issues recording calls, see the following table for possible solutions to common
problems.
Common Recording Issues and Solutions
ISSUE CORRECTIVE ACTION
The message “USB device
is full. Recording canceled”
displays when I pressed Start.
Check that there’s sufficient space on the USB flash
The recording stops during a
call.
If the USB flash drive becomes full during recording, recording
stops and the message “USB device is full. Recording stopped”
displays.
Delete previous recordings to make space on the USB drive.
The message “USB device
removed unsafely. Recording
canceled” displays when I
remove my USB flash drive
during a call.
Don’t remove the USB flash drive while recording. If you want to
remove the drive during a call, press Stop, and then remove the
drive.
The message “Unsupported
USB device attached” displays.
Refer to Feature Profile 37477: Using Headsets with Poly Phones on
Poly Support for a list of USB devices supported on Poly phones.
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