How to check license status on Polycom IP Phone?
To check the license status on your Polycom IP Phone, press the Menu key, then select Status > Licenses. Using the arrow keys, verify that the features you want to use have a valid license. If the license is missing or expired, contact your system administrator.
What to do if Polycom SoundPoint IP 650 IP Phone is not getting power?
If your Polycom IP Phone isn't getting power, try the following: * Check if the display is lit. * Make sure the LAN cable is properly inserted at the rear of the phone; try unplugging and re-inserting it. * If you're using PoE (Power over Ethernet), ask your system administrator to verify that the switch is providing power to the phone.
Why is there no audio on my Polycom SoundPoint IP 650 IP Phone headset?
If there is no audio on your headset when using your Polycom IP Phone, ensure the headset is plugged into the jack marked 'Headset' at the rear of the phone. Also, make sure the headset amplifier (if present) is turned on and the volume is correctly adjusted. If the amplifier uses batteries, check that they are fully charged.
What to do if the dial pad on Polycom SoundPoint IP 650 IP Phone does not respond?
If the dial pad on your Polycom IP Phone does not respond, verify that the phone is unlocked (the information status should not read “This Phone is Locked”). Check to make sure the phone is turned on by checking the display, other keys, and lights, and try to place a call. If the issue persists, contact your system administrator.
How to resolve power issues with Polycom SoundPoint IP 650 IP Phone and expansion module?
If power is not correctly applied to your Polycom IP Phone or the SoundPoint IP Color Expansion Module, check that the screen is illuminated. Ensure the LAN cable is properly inserted at the back of the phone. If using Power over Ethernet (PoE), have your system administrator check the PoE switch and verify that EM power is enabled in the Network Configuration menu, especially if you are using an expansion module. If issues persist, contact your system administrator to determine if the screen capture feature is enabled.
How to increase the ring volume on Polycom IP Phone?
To increase the ring volume on your Polycom IP Phone, adjust the ringing level from the front panel using the volume up/down keys. You can also check the Alerting Destination by going to Menu > Basic > Settings > Preferences > Audible Ringer.
How to troubleshoot no dial tone on Polycom SoundPoint IP 650 IP Phone?
If you don't have a dial tone on your Polycom IP Phone, switch between the Handset, Headset (if present), or Hands-Free Speakerphone to see if the dial tone is present in one of these audio modes. If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem.
What to do if outbound or inbound calling is unsuccessful on Polycom SoundPoint IP 650?
If outbound or inbound calling is unsuccessful on your Polycom IP Phone, first place a call to the phone under investigation and check that the screen displays incoming call information. Then, lift the handset, ensure a dial tone is present, and place a call to another extension or number, verifying that the screen changes in response.
How to check LAN cable connection on Polycom SoundPoint IP 650 IP Phone?
To check if the LAN cable is properly connected to your Polycom IP Phone, verify the termination at the switch or hub. Ensure the switch or hub is operational by checking for flashing link/status lights, or contact your system administrator. Check if the LAN port is active: press the Menu key, then select Status > Network > Ethernet. From the Ethernet page, scroll to the LAN port field and verify that it is active. Contact your system administrator if needed.
What to do if power is not correctly applied to Polycom IP Phone?
If power is not correctly applied to your Polycom IP Phone, ensure that the screen is illuminated. Check that the LAN cable is properly inserted at the back of the phone by unplugging and re-inserting it. If you are using in-line power, ask your system administrator to verify that the switch is supplying power to the phone.
General| Full duplex | Yes |
|---|---|
| Camera included | No |
| Frequency range | 150 - 7000 Hz |
| Base station keys | 26 + 4 |
| Channels quantity | 2 channels |
| Dimensions (WxDxH) | 265 x 150 x 190 mm |
| Networking features | DHCP/Static IP |
| Ethernet LAN (RJ-45) ports | 2 |
| Supported network protocols | FTP, TFTP, HTTP, HTTPS |
| Supported data transfer rates | 10/100 Mbit/s |
| Product color | Gray |
| Volume control | Digital |
| Voice codecs | G.722 |
| Display resolution | 320 x 160 pixels |
| Display number of colors | Monochrome |
| Storage temperature (T-T) | -40 - 70 °C |
| Operating temperature (T-T) | 10 - 40 °C |
| Operating relative humidity (H-H) | 20 - 85 % |
| Power requirements | 24V DC / 500mA |
| Safety | UL 60950-1;CE Mark;CAN/CSA-C22.2 No. 60950-1-03;EN 60950-1;IEC 60950-1;AS/NZS 60950-1 |
| Certification | - FCC Part 15 (CFR 47) Class B - ICES-003 Class B - EN55022 Class B - CISPR22 Class B - AS/NZS CISPR 22 Class B - VCCI Class B - EN55024 - EN61000-3-2; EN61000-3-3 - ROHS |
Weight and Dimensions| Weight | 1260 g |
|---|---|
| Package weight | 2045 g |
Describes the physical features and buttons of the Polycom SoundPoint IP 650 phone.
Provides information on navigating menus, entering data, and understanding the phone's status bar.
Explains the process of registering the phone with the system administrator.
Details how to access and use the web interface for phone configuration.
Explains how to place calls using the handset, speakerphone, or headset.
Details how to answer incoming calls when not on another call or when on an active call.
Guides on creating and managing conference calls with multiple parties.
Covers features for securing the phone and managing access.
Explains how to manage and view multiple active and incoming calls simultaneously.
Details how to send and receive instant text messages on the phone.
Guides on how to record active calls using a USB flash drive.
Describes how to send broadcast messages using PTT or group paging features.
Instructions for physically attaching the expansion module to the phone.
Details the components and capabilities of the expansion module.
Explains how to configure line keys on the module for speed dialing.
Describes how to monitor the status of other users via BLF indicators on the module.
Allows adjustment of time, date, display contrast, ring type, and language.
Covers adding, editing, and deleting contacts in the phone's directory.
Explains how to set distinctive rings and handle specific callers.
Addresses issues related to the phone not powering on or starting up.
Solves problems related to sound, speaker, and headset functionality.
Covers troubleshooting steps for display-related issues like no display or incorrect contrast.
Outlines the product warranty terms, exclusions, and limitations of liability.
Details FCC rules, installation guidelines, and industry compliance statements.
Defines the nonexclusive license granted for using the software with the product.
Details the software warranty period, exclusions, and limitations.
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