How to adjust ring volume on Polycom IP Phone?
If the ringer on your Polycom IP Phone is too quiet, adjust the ringing level using the volume up/down keys on the front panel. Also, check the volume status of the handset, headset (if connected), and the hands-free speakerphone.
How to fix Polycom SoundPoint IP 650 when dial tone is not present?
If you can't hear a dial tone on your Polycom IP Phone, switch between the Handset, Headset (if connected), and Hands-Free Speakerphone to see if the dial tone is present on other paths. If the dial tone is present on another path, connect a different handset or headset to identify if the problem is with the specific device.
Why is the dial pad not responding on my Polycom SoundPoint IP 650?
If the dial pad on your Polycom IP Phone isn't responding, try the following: Check if other feature keys respond. Place a call to the phone from a known working telephone and check for display updates. Press the Menu key, then System Status and Server Status to see if the phone is registered correctly to the server. Press the Menu key, then System Status and Network Statistics, and check if the LAN port shows active or inactive. Check the LAN cable connection at the switch or hub. Ensure the switch/hub port connected to the phone is operational; if you can't access it, contact your system administrator. Before restarting your phone, contact your system administrator, as they may be able to troubleshoot further before any current status information is lost.
How to troubleshoot a Polycom IP Phone that has no power?
If your Polycom IP Phone isn't powering on, try these steps: First, confirm that no lights are visible when the unit is powered up. Then, check if the phone is correctly plugged into a working AC outlet and that the outlet isn't controlled by a light switch that's turned off. If it's plugged into a power strip, try plugging it directly into a wall outlet. Finally, test the phone in a different room to ensure the outlet is working.
What to do if Polycom SoundPoint IP 650 IP Phone is not getting power?
If your Polycom IP Phone isn't getting power, try the following: * Check if the display is lit. * Make sure the LAN cable is properly inserted at the rear of the phone; try unplugging and re-inserting it. * If you're using PoE (Power over Ethernet), ask your system administrator to verify that the switch is providing power to the phone.
How to enable echo cancellation on Polycom IP Phone headset?
To enable echo cancellation on your Polycom IP Phone headset, press the Menu key, then select Settings > Basic > Preferences > Headset > Echo Cancellation. Using the arrow keys, select Enabled, and then press the Select soft key. If the issue persists, contact your system administrator.
How to check license status on Polycom IP Phone?
To check the license status on your Polycom IP Phone, press the Menu key, then select Status > Licenses. Using the arrow keys, verify that the features you want to use have a valid license. If the license is missing or expired, contact your system administrator.
What to do if Polycom SoundPoint IP 650 is not in an active state?
If your Polycom IP Phone is not in an active state, try pressing the keys more slowly. To confirm that the line is active, press the Menu key, and then select Status > Lines > Line Information. From the Line Information page, verify that your phone line is registered. If problems continue, contact your system administrator.
Why is there no audio on my Polycom SoundPoint IP 650 IP Phone headset?
If there is no audio on your headset when using your Polycom IP Phone, ensure the headset is plugged into the jack marked 'Headset' at the rear of the phone. Also, make sure the headset amplifier (if present) is turned on and the volume is correctly adjusted. If the amplifier uses batteries, check that they are fully charged.
What to do if the dial pad on Polycom SoundPoint IP 650 IP Phone does not respond?
If the dial pad on your Polycom IP Phone does not respond, verify that the phone is unlocked (the information status should not read “This Phone is Locked”). Check to make sure the phone is turned on by checking the display, other keys, and lights, and try to place a call. If the issue persists, contact your system administrator.
General| Full duplex | Yes |
|---|---|
| Camera included | No |
| Frequency range | 150 - 7000 Hz |
| Base station keys | 26 + 4 |
| Channels quantity | 2 channels |
| Dimensions (WxDxH) | 265 x 150 x 190 mm |
| Networking features | DHCP/Static IP |
| Ethernet LAN (RJ-45) ports | 2 |
| Supported network protocols | FTP, TFTP, HTTP, HTTPS |
| Supported data transfer rates | 10/100 Mbit/s |
| Product color | Gray |
| Volume control | Digital |
| Voice codecs | G.722 |
| Display resolution | 320 x 160 pixels |
| Display number of colors | Monochrome |
| Storage temperature (T-T) | -40 - 70 °C |
| Operating temperature (T-T) | 10 - 40 °C |
| Operating relative humidity (H-H) | 20 - 85 % |
| Power requirements | 24V DC / 500mA |
| Safety | UL 60950-1;CE Mark;CAN/CSA-C22.2 No. 60950-1-03;EN 60950-1;IEC 60950-1;AS/NZS 60950-1 |
| Certification | - FCC Part 15 (CFR 47) Class B - ICES-003 Class B - EN55022 Class B - CISPR22 Class B - AS/NZS CISPR 22 Class B - VCCI Class B - EN55024 - EN61000-3-2; EN61000-3-3 - ROHS |
Weight and Dimensions| Weight | 1260 g |
|---|---|
| Package weight | 2045 g |
Describes the physical features and buttons of the Polycom SoundPoint IP 650 phone.
Provides information on navigating menus, entering data, and understanding the phone's status bar.
Explains the process of registering the phone with the system administrator.
Details how to access and use the web interface for phone configuration.
Explains how to place calls using the handset, speakerphone, or headset.
Details how to answer incoming calls when not on another call or when on an active call.
Guides on creating and managing conference calls with multiple parties.
Covers features for securing the phone and managing access.
Explains how to manage and view multiple active and incoming calls simultaneously.
Details how to send and receive instant text messages on the phone.
Guides on how to record active calls using a USB flash drive.
Describes how to send broadcast messages using PTT or group paging features.
Instructions for physically attaching the expansion module to the phone.
Details the components and capabilities of the expansion module.
Explains how to configure line keys on the module for speed dialing.
Describes how to monitor the status of other users via BLF indicators on the module.
Allows adjustment of time, date, display contrast, ring type, and language.
Covers adding, editing, and deleting contacts in the phone's directory.
Explains how to set distinctive rings and handle specific callers.
Addresses issues related to the phone not powering on or starting up.
Solves problems related to sound, speaker, and headset functionality.
Covers troubleshooting steps for display-related issues like no display or incorrect contrast.
Outlines the product warranty terms, exclusions, and limitations of liability.
Details FCC rules, installation guidelines, and industry compliance statements.
Defines the nonexclusive license granted for using the software with the product.
Details the software warranty period, exclusions, and limitations.
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