User Guide for the Polycom
®
SoundStation Duo
™
Conference Phone
114 Polycom, Inc.
Restarting Your Phone
Your system administrator may ask you to restart your phone if your phone
malfunctions or to assist in troubleshooting.
To restart the phone:
1 Press , and then select Settings > Basic > Restart Phone.
The message ‘Are you sure?’ displays.
2 If you still want to restart the phone, press the Yes soft key.
The restart process begins. The process ends when the idle screen displays.
Troubleshooting Phone Issues
If your phone is unable to operate properly or perform certain tasks, a warning
icon will display in the status bar, as shown next.
To view warning messages, press , and then selecting Status >
Diagnostics > Warnings. From the Warnings screen, you can:
• Scroll through phone warnings.
• Press the Clear Icon soft key to remove the warning icon from the status
bar.
• Press the Details soft key to view a detailed explanation of the warning.
Before you restart your phone, contact your system administrator. If your phone is
malfunctioning, you may be able to restore normal operation without restarting the
phone. In addition, your administrator may want to troubleshoot your phone before
you restart it.
• If you need to update your phone’s configuration, don’t restart your phone. To
update the phone’s configuration, see Updating Your Phone’s Configuration on
page 113.
• Call lists are automatically cleared when you restart the phone.
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