User Guide for the Polycom
®
 SoundStation Duo
™
 Conference Phone
58 Polycom, Inc.
 
Answering Calls
You can answer a call when your phone is idle, when you have held calls, or if 
you’re currently in a call.
This section explains:
• Answering When Your Phone is Idle on page 58
• Answering When You Have Held Calls on page 58
• Answering When You’re in an Active Call on page 59
• Answering on Shared Lines on page 60
Answering When Your Phone is Idle
If your phone is idle and you have an incoming call:
• Your phone rings and the indicator lights flash green.
• The Ringing icon,  , displays in the status bar.
• Caller information displays in the center of the screen.
To answer the call, press   or the Answer soft key. If your phone has a 
silent ring (see Changing the Ring Tone on page 108), you have to press the 
Answer soft key to answer the call.
Answering When You Have Held Calls
If you have one or more held calls and an incoming call arrives:
• The phone rings and the indicator lights flash green.
• The Ringing icon,  , displays in the status bar.
• Caller information displays in the center of the screen.
Note
If your phone is locked, see Locking and Unlocking Your Phone on page 102 for 
information on answering calls when your phone is locked.
For information on using your phone with computer or mobile phone audio, see 
Connecting Mobile Phone and Computer Audio on page 85.
Ringing icon
Incoming 
call 
information