Polycom, Inc. 201
Troubleshoot Issues
This section lists potential issues, problems, and common difficulties and possible solutions to guide you
towards resolving those issues. This section includes the following troubleshooting topics:
● Troubleshoot General Phone Issues
● Troubleshoot Application Issues
● Troubleshoot Login Issues
● Troubleshoot GENBAND Address Book Issues
● Troubleshoot Polycom Desktop Connector Issues
● Troubleshoot Headset Issues
● Troubleshoot Recording Issues
● Troubleshoot Better Together over Ethernet Issues
Troubleshoot General Phone Issues
This section includes potential issues and solutions for general phone issues.
Speakerphone Issues
If your speakerphone doesn’t work, your system administrator may have disabled it. If this is the case, a
message is displayed informing you that Handsfree is disabled after you press the speakerphone key. In
this case, use the handset or a headset to handle calls.
USB Port Issues
If you attach a USB device to your VVX 500, 600 or 1500 phone, and the phone does not detect the
attached USB device, your system administrator may have disabled the USB port on your phone. In this
case, you cannot attach a USB flash drive to your phone to use the following feature:
● Call recording
● Picture frame
● USB headset
● VVX Camera for video calls on VVX 500 and 600 phones
● USB charging device on the VVX 600
Contact your system administrator for help on enabling the USB port on your phone.
Troubleshoot Application Issues
This section includes solutions to troubleshooting issues for applications on your phone.
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