Polycom VVX 500 - Directed Call Pickup; Call Recording

Directed Call Pickup
Directed Call P
ickup allows you to answer a phone call which is ringing at
another phone in your organization. There are three types of Directed Call
Pickup:
• Directed Pickup – allows you to answer a call ringing at a specific
extension
• Any Call Pickup – allows you to answer any call ringing anywhere in
your organization
• Group Pickup – allows you to answer a call ringing a specific group
of extensions
Directed Pickup
Directed Pickup
allows you to answer a call that is ringing at a specific
extension. To use Directed Pickup, when a specific extension begins to ring:
1. Pick up your HPBX phone
2. Dial *95 + the 3-digit extension of the phone you wish to answer. (i.e.
*95 + 100) Press the Dial soft key to speed up the process
3. Your phone will immediately answer the call
Any Call Pickup
Any Call Pickup allows you to answer a call that is ringing anywhere within
your organization, even at other physical addresses. To use Any Call Pickup:
1. Pick up your HPBX phone
2. Dial *96. Press the Dial soft key to speed up the process
3. Your phone will answer the phone call that has been ringing the
longest within your organization
Group Pickup
Group Pickup allow
s you to answer a call ringing a phone within a specific
group of phones. Your company’s Call Park Groups are used to define which
pickup group a specific phone belongs to. Use the Admin Portal to modify
Call Park Groups. To answer a call within a specific pickup group:
1. Pick up your HPBX phone
2. Dial *97. Press the Dial soft key to speed up the process
3. The phone will answer the call in its pickup group that has been
ringing the longest
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Call Recording
The Call Recording feature allows you to record calls whenever you wish via
the *80 command. Intermedia Call Recording comes in two flavors; Automatic
and On Demand. Only On Demand recording may be initiated from the desk
phone.
On Demand Call Recording
On Demand call recording allows you to turn the recording of a conversation
on and off at any time during a phone call. To use On Demand ca
ll recording: